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Measuring & Monitoring Flash-Based Web 2.0 Applications by Keynote Systems

February 25, 2008 - (Free Research)
This video presentation covers the power of Flash, and what it takes to provide a superior Flash-based end-user experience, dealing with content-heavy pages and how to deliver the best web performance and availability. 
(DEMO) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by OpenText

September 11, 2013 - (Free Research)
This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. 
(EGUIDE) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya

April 30, 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels. 
(WHITE PAPER) READ ABSTRACT |

The truth about cloud storage in health care by EMC Isilon

December 07, 2012 - (Free Research)
This e-guide takes an in-depth look at what it means for health care organizations looking to store data off-site and, specifically, in the cloud. Read now to uncover how you can ensure your cloud provider measures up to HIPAA's stringent regulations. 
(EGUIDE) READ ABSTRACT |

Change the Way IT Delivers Value to the Business by CA Technologies.

January 14, 2014 - (Free Research)
In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation. 
(WEBCAST) READ ABSTRACT |

Workload-Optimized Systems For Superior Business Value by IBM

February 14, 2012 - (Free Research)
This brief white paper examines why making the right server choices can help solve many challenges. It contrasts x86 multi-cores with Power Systems and mainframes. Read on to learn how making the right server choices can help an enterprise realize greater ROI while also helping extracting greater business value from the servers that it buys. 
(WHITE PAPER) READ ABSTRACT |

Deliver a Superior Cross-Channel Commerce Experience by Oracle Corporation

March 01, 2012 - (Free Research)
With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors. 
(WHITE PAPER) READ ABSTRACT |

Mobile Connect for iOS: Superior Network-Level Access for iPad, iPhone, and iPod Touch Users by Dell Software

February 12, 2014 - (Free Research)
Discover how Apple® iPad®, iPhone® and iPod touch® users can get superior network-level access to corporate, academic and government resources over encrypted SSL VPN connections, affording complete privacy and authentication. 
(WHITE PAPER) READ ABSTRACT |

Best Practices: 10 must-have metrics and benchmarks for better recruiting by SuccessFactors

February 25, 2014 - (Free Research)
To maximize company performance, you need the best talent – and the best talent comes from superior recruiting. This resource counts down 10 must-have metrics and benchmarks for better recruiting. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: How to Deploy and Manage a Superior IP Voice Network by AudioCodes and BroadSoft

January 22, 2010 - (Free Research)
Learn how BroadSoft and AudioCodes have tackled the critical concerns making it possible for carriers of all sizes to be a success in delivering and managing a superior, cost effective IP voice network that is simple to deploy. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

iSCSI: Superior Storage for Virtualization by Dell, Inc. and Intel®

March 31, 2007 - (Free Research)
iSCSI technology provides superior manageability to Fibre Channel for virtualized environments. Specifically, iSCSI lets users in virtualized environments utilize all the functionality available to non-virtualized systems. 
(WHITE PAPER) READ ABSTRACT |

Symantec Backup Exec - Superior Protection for Virtual Environments by Symantec Corporation

April 30, 2012 - (Free Research)
This 1-page resource reveals how Symantec Backup Exec 2012 with V-Ray technology delivers superior backup and recovery for VMware and Microsoft Hyper-V as well as a host of features unmatched by competitive products. Read now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Workload-Optimized Systems For Superior Business Value by IBM

January 19, 2011 - (Free Research)
This case study looks at how making the proper server choices can help increase the utilization of resources, find new ways to achieve higher qualities of service and capitalize on superior economics. Read on to learn how x86 multi-cores differ from Power Systems and mainframes, and why the right server can lead to a greater ROI. 
(CASE STUDY) READ ABSTRACT |

Fast Tracking Data Warehousing & BI Projects Via Intelligent Data Modeling by Embarcadero Technologies, Inc.

September 03, 2010 - (Free Research)
In this webcast, you’ll learn from BI and enterprise modeling expert, Claudia Imhoff how intelligent data modeling practices to design and deliver superior BI faster, the characteristics and benefits of intelligent data modeling, How to promote the use of data models to fast-track data warehouse and BI projects, and more. 
(WEBCAST) READ ABSTRACT |

Creating a Superior Customer Experience Online by Oracle Corporation

March 01, 2012 - (Free Research)
Bringing the 24/7 interactive opportunity to federal agencies will go a long way toward boosting citizens' satisfaction with their government interactions. Read on to explore ways for government agencies to improve their web content management (WCM) strategies to deliver a superior customer experience. 
(WHITE PAPER) READ ABSTRACT |

Measuring Community Health with Indicee Analytics by Indicee

March 14, 2014 - (Free Research)
The e-book provides examples of what to measure to ensure healthy, engaged communities, and how to measure it using analytics. Also included is a re-cap of the location for the full framework. 
(EBOOK) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com

December 09, 2010 - (Free Research)
Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication. 
(WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 19, 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK

July 16, 2010 - (Free Research)
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. 
(WHITE PAPER) READ ABSTRACT |

Swisscomm Uses HP Security to Provide Superior and Secure Client Services by Hewlett-Packard Limited

August 02, 2013 - (Free Research)
Providing superior – and secure – services to clients is Swisscom's greatest goal. This quick video reveals how they have achieved the security needed, and who provides it. View now to learn more! 
(VIDEO) READ ABSTRACT |

E-Guide: Why your clients should measure their data center energy efficiency by Intel

February 14, 2011 - (Free Research)
Read this E-Guide to learn more about why measuring data center efficiency is important for your clients and what exactly they should be measuring. 
(EGUIDE) READ ABSTRACT |

WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies

February 27, 2008 - (Free Research)
Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge. 
(WHITE PAPER) READ ABSTRACT |

Content Analytics: Helping the Best-in-Class Drive Superior Customer Service by IBM

April 18, 2014 - (Free Research)
The following white paper examines how organizations are using content analytics to help improve the management of unstructured data. Learn how when properly implemented, this solution can increase sales effectiveness, customer satisfaction, and more. 
(WHITE PAPER) READ ABSTRACT |

Revolutionizing the WFO Industry with a Superior User Experience by Aspect

March 31, 2014 - (Free Research)
This informative white paper explains the negative effects of a poor workforce optimization (WFO) user experience, and provides a look at some of the trends impacting good user experience today. Also, discover a WFO application that leverages best practices of user experience to revolutionize the contact center agent's experience. 
(WHITE PAPER) READ ABSTRACT |

Deliver a superior experience: Application Transformation Solutions by Hewlett-Packard Limited

May 31, 2013 - (Free Research)
This brief resource introduces a holistic approach to enterprise applications that can help you bridge the gap between the old and the new to deliver the strong, positive experiences that users are looking for. 
(WHITE PAPER) READ ABSTRACT |

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