WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

HP Virtualized Infrastructure Solutions for mySAP™ Business Suite - A Roadmap to Increased Flexibility and Manageability of Your SAP Landscape by Hewlett-Packard Company July 2008 - (Free Research) The HP Virtualized Infrastructure Solutions for mySAP Business Suite provide the infrastructure components, management tools, and best practice methodologies to implement and operate SAP's Adaptive Computing infrastructure.  (WHITE PAPER) READ ABSTRACT |

Clinical Approach to Technical Upgrade by Hexaware Technologies October 2011 - (Free Research) In this paper, discover the reasons why you should be considering an SAP upgrade to improve enterprise resource planning (ERP) and how to get started. Learn about new features of the latest SAP release as well as the technical advances and new technologies available to you.  (WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Advancing your SAP Netweaver: Maximize the value of SAP Netweaver with Atos Origin by Atos Origin November 2009 - (Free Research) Enterprises that embrace SAP NetWeaver early will gain a tremendous competitive advantage. And by using the proven experience of Atos Origin, nothing is left to chance. Atos Origin will provide transparency regarding the costs and benefits and help turn your vision into results using our proven global SAP expertise and integration experience.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Virtual Fabrics Provide Administrative Flexibility in a Shared Storage Environment by Brocade January 2009 - (Free Research) Learn about a technology that enables you to better manage your SAN assets by creating logical groups of separately managed devices, ports, and switches within your SAN - all without disrupting existing environments.  (WHITE PAPER) READ ABSTRACT |

What Is an Ethernet Fabric? by Brocade August 2011 - (Free Research) Compared to classic hierarchical Ethernet architectures, Ethernet fabrics provide the higher levels of performance, utilization, availability and simplicity required to meet the business needs of data centers today and into the future.  (WHITE PAPER) READ ABSTRACT |

451 Research: With industry veteran Stephen O'Donnell at the helm, GreenBytes aims to tackle VDI by GreenBytes April 2013 - (Free Research) This exclusive resource examines a new storage device that is designed to hold desktop images and swap files in VDI deployment. Read on to determine if this storage solution is a good fit for your environment.  (WHITE PAPER) READ ABSTRACT |

How to Secure Your Wireless Network by Sophos, Inc. May 2013 - (Free Research) Go beyond the basics and take a look at a number of tips that will help you balance security, manageability, and accessibility for both employees and guests over your enterprise wireless network.  (WHITE PAPER) READ ABSTRACT |

When Malware Goes Mobile: Causes, Outcomes and Cures by Sophos, Inc. May 2013 - (Free Research) This whtie paper will review a step-by-step approach you can take in order to strengthen your abaility to ward of malware attacks and keep mobile data secure. Read on to learn about platform specific policies, effective prevention strategies, and more.  (WHITE PAPER) READ ABSTRACT |

Eight Trends That Are Changing Network Security by Sophos, Inc. August 2010 - (Free Research) News headlines are a constant reminder that malware attacks and data leakage are on the rise. High-profile incidents that make big news might seem out of the ordinary. Yet businesses of every size face similar risks in the everyday acts of using digital technology and the internet for legitimate purposes.  (WHITE PAPER) READ ABSTRACT |

Is Your BYOD Plan Exposing You to Risk? by GlassHouse Technologies, Inc. May 2013 - (Free Research) This whitepaper describes the policies and procedures today's organizations need to consider when rethinking their BYOD strategy. Read on and discover why prohibition doesn't work, how to optimize BYOD for new technology, 12 steps to take when developing a strategy, and more.  (WHITE PAPER) READ ABSTRACT |

Datalink Cloud Solutions by Datalink and NetApp October 2012 - (Free Research) Access this short video to meet a new cloud vendor that will ease your uncertainties about the cloud by answering all of your pressing questions.  (VIDEO) READ ABSTRACT |

Proving What's Doable with the Cloud by Datalink and NetApp December 2012 - (Free Research) This white paper presents a cloud vendor that provides a functional cloud demonstration environment that shoes how the cloud transforms common services delivered by IT, and the impact the cloud has on broad technologies and processes.  (WHITE PAPER) READ ABSTRACT |

IT and the Cloud: Buy, Build or Both? by Datalink and NetApp September 2012 - (Free Research) Access this exclusive source to learn how your business can utilize ITaaS to optimize your IT and your cloud computing experience.  (WHITE PAPER) READ ABSTRACT |

Data Center Virtualization: A Key Component in your IT Strategy by Datalink and NetApp October 2012 - (Free Research) Access this exclusive source to learn how you can take the proper steps towards virtualizing your data center and opening the door to a vast array of cloud computing solutions.  (WHITE PAPER) READ ABSTRACT |

Use Cases for Cloud Storage Apps by Symantec Corporation April 2013 - (Free Research) In this webcast, you will learn why it is so imperative to archive your data and what Apps are "Cloud storage worthy".  (VIDEOCAST) READ ABSTRACT |

Expert Advice for Archiving in the Cloud by Symantec Corporation April 2013 - (Free Research) In this video interview recorded at Storage Decisions, Stephen Foskett, an independent consultant who specializes in enterprise storage and the cloud, talks with editorial director Rich Castagna about the relevant issues IT pros should consider when archiving to the cloud.  (VIDEOCAST) READ ABSTRACT |

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