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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

The “Enterprization” of Mobile Apps: Moving from Corporate Liability to Business Asset by Citrix December 2012 - (Free Research) This whitepaper describes an approach to mobile management that can help your organization keep up with rapidly changing user demands and devices. Read on to discover practical steps you can take to enable a plan, implement cost effective applications and maintain a high level of security.  (WHITE PAPER) READ ABSTRACT |

The 10 "must-haves" for Secure Enterprise Mobility by Citrix Systems, Inc. (E-mail this company) February 2013 - (Free Research) Security is cited as the number one inhibitor to both enterprise mobility and BYOD programs. Read this whitepaper to learn the top 10 "must-haves" for secure enterprise mobility.  (WHITE PAPER) READ ABSTRACT |

Taking Your Enterprise Mobile: The Executive Checklist by Citrix Systems, Inc. (E-mail this company) February 2013 - (Free Research) Businesses can't afford not to make mobile governance and security a top priority. Read this mobility whitepaper to learn the critical facts about mobile security and management, and what you can do to keep your organization secure.  (WHITE PAPER) READ ABSTRACT |

Enterprise-Grade MDM by Citrix Systems, Inc. (E-mail this company) February 2013 - (Free Research) Are you prepared to take on mobility effectively and securely? Read this whitepaper to learn how the right mobile device management solution can provide the foundation for your mobility strategy.  (WHITE PAPER) READ ABSTRACT |

To Succeed at BYOD, You Need to Ignore BYOD by Citrix Online- GoToAssist April 2013 - (Free Research) Join Jack Madden, on April 16th, at 1:00pm EST for a live webinar as he helps isolate two major BYOD issues and how to address them appropriately.  (WEBCAST) READ ABSTRACT |

Best Practices to Device Control: An In-Depth Technical Webcast by Lumension May 2013 - (Free Research) This webcast offers practical steps you can take to implement the device control and encryption technologies that will help you effectively address the vulnerabilities associated with removable storage devices. Watch and learn more about laying the groundwork for data security, technical enforcement, data protection policies and more.  (WEBCAST) READ ABSTRACT |

Delivering Enterprise Information Securely on Android and Apple iOS Devices by Citrix April 2012 - (Free Research) This white paper describes the issues that can arise when incorporating Android and iOS-based tablets and smartphones into the enterprise – with special attention paid to the latest Android 4.0 and iOS 5.1 versions. In addition, uncover the steps you should take to maintain security and control.  (WHITE PAPER) READ ABSTRACT |

How new devices, networks, and consumer habits will change the web experience by Akamai Technologies January 2013 - (Free Research) Delivering a stellar web experience for customers has only become more complex in recent years, as customers visit websites not only from PCs, but from a variety of personal mobile devices. Access this helpful report to learn why new devices, networks, and consumer habits are transforming the web experience and how you can adapt.  (WHITE PAPER) READ ABSTRACT |

ActiveSync on BlackBerry 10: What Does it Enable? by BlackBerry May 2013 - (Free Research) This presentation will help you learn more about how ActiveSync and Flexible Connection Options are making life easy for BlackBerry users today. Watch this presentation to learn more about ActiveSync setup, BlackBerry 10 mobile device management, BES® 10, and more.  (WEBCAST) READ ABSTRACT |

Implementing Device Restrictions in Vista and Server 2008 by Global Knowledge January 2009 - (Free Research) With Vista clients and Server 2008 systems, we have a number of new Group Policy settings that allow us to exert some level of control over which devices users can install and use.  (WHITE PAPER) READ ABSTRACT |

Mobile Device Security: What Senior Managers Should Know by Sophos, Inc. October 2012 - (Free Research) In this article, find practical advice to help you effectively manage the iPads, Android phones, and other next-generation mobile devices in your organization in order to minimize risk and drive business success.  (WHITE PAPER) READ ABSTRACT |

Why choose Symantec for Mobile Device Management by Symantec Corporation June 2012 - (Free Research) In this white paper, learn some of the most important considerations for deploying a mobile device management solution. Additionally, discover key tips for building a successful framework for planning your mobile security strategy.  (WHITE PAPER) READ ABSTRACT |

Ensuring the security of your mobile business intelligence by IBM September 2012 - (Free Research) Organizations need to know that when their employees access BI applications from their mobile devices, whether from a native application or the web, that security measures are in place to ensure their BI data is protected and safe from hackers or if a device is ever lost or stolen. Read to find strategies on how to best secure BI on mobile devices.  (WHITE PAPER) READ ABSTRACT |

A New Approach to Verifying and Validating Medical Device Development by IBM December 2010 - (Free Research) The list of features in medical devices is rapidly rising: Even the simplest of medical devices house more and more system components, which add greater functionality to the device at a low cost. But by adding components, device software becomes complex and burdens compliance testing and premarket certification activities.  (WHITE PAPER) READ ABSTRACT |

Lotus Mobile Solutions Webcast Series by IBM August 2010 - (Free Research) Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices.  (RESOURCE CENTER) READ ABSTRACT |

Windows Essential Business Server 2008: Deploying Windows Mobile 6 with Windows Essential Business Server 2008 by Microsoft December 2008 - (Free Research) This document provides step-by-step instructions for deploying devices powered with Windows Mobile 6 in an IT infrastructure that is based on the Windows Essential Business Server 2008 (Windows EBS 2008) server solution.  (WHITE PAPER) READ ABSTRACT |

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