Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort. 

With a potential economic crisis looming in the Eurozone, Gartner offers a checklist of questions that CIOs and CEOs should ask each other. 

This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 

This webcast featuring business intelligence expert Wayne Eckerson will explain how big data -- the combination of Hadoop and analytical databases -- is transforming the business intelligence industry. 

This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence. 

<p>Get key tips and hints for dealing with the rapidly growing population of wireless devices connecting to your network and learn how an end-to-end fabric architecture can help you truly embrace the consumerization of IT (CoIT) and bring your own device (BYOD) trend.</p> 

This edition of BI Trends and Strategies opens with a piece by Lou Agosta on the need for data warehouses to adapt to new data types, innovation and big data. Alan R. Earls also offers advice for incorporating spreadsheets into your BI programs without problems and Richard Herschel calls for universities to step up their BI and analytics programs. 

In this summary report, discover how fellows CIOs and technology leaders weigh in on the opportunities IT megatrends are providing CIOs and IT executives. Uncover their opinions on top trends such as mobility, the cloud, big data analytics, and the consumerization of IT. 

Deploying cloud computing across your infrastructure has never been easier. This video shows you how. 

<p>Gain insight into Google’s new privacy policy and what changes you will need to make for continued data protection. Also, discover tips to help you recognise and prevent a PC scam.</p> 

<p>Discover how your business can provide effective security solutions to clients while achieving aggressive margins. Access this case study to see how a partner program helped one channel business thrive.</p> 

Uncover how rightsizing your network can help you determine where wired network capacity can be offset with more cost-effective Wi-Fi options - helping you save money, time, and space! 

This resource describes the appeal of open source solutions over proprietary vendor solutions for organizations which are considering adopting second-vendor virtualization to increase diversity, data center power and agility.