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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

IT in Europe: Next-Generation Network Management Techniques by SearchNetworking.co.UK

March 08, 2012 - (Free Research)

This issue examines how network managers can simplify their management tools gather from the network through the use of protocols like NetFlow and IPFIX and hardware like matrix switches. Learn how network managers are adopting new tools that give them better control over virtualized infrastructure, cloud environment and multi-vendor networks.

(EZINE)

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The Opportunities and Risks of Multi Tier Supply Chains by SAP America, Inc.

August 31, 2010 - (Free Research)

Explore new thinking on how to manage the increasing complexity of today's supply chains – and how leading companies are evolving their approach to encompass multitier business networks enabled by electronic data exchange. They are jettisoning traditional EDI for simpler, more affordable automation techniques.

(WHITE PAPER)

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Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.

(SOFTWARE PRODUCT)

Solving Intel's Data Storage Growth Challenges by Intel

March 01, 2012 - (Free Research)

Intel IT faced rapid growth in storage demand, resulting in escalating storage costs. This paper explores the variety of techniques used to accommodate the growing demand for storage capabilities. Discover how they were able to achieve capital savings of USD 9.2 million while supporting significant capacity and performance improvements.

(WHITE PAPER)

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OSPF Scaling and Summarization by Global Knowledge

November 22, 2010 - (Free Research)

This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.

(WHITE PAPER)

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Tips and Techniques for Red Hat Certification Success by Global Knowledge

August 26, 2010 - (Free Research)

In this Red Hat certification white paper, Justin Nevill, Red Hat Certified Architect and Global Knowledge Instructor, has put together some tips and study guides to make your exam preparation experience a positive one.

(WHITE PAPER)

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The Authentication Revolution: Phones Become the Leading Multi-Factor Authentication Device by PhoneFactor

January 06, 2012 - (Free Research)

This paper will address the key drivers for this market shift and includes real-world case studies from organizations that have made the move to phone-based authentication. It also introduces PhoneFactor, the leading provider of phone-based multi-factor authentication.

(WHITE PAPER)

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From performance management to service delivery: the changing shape of multi-country payroll- A special report from Webster Buchanan Research by Workday

February 15, 2012 - (Free Research)

This paper explores the challenges associated with standardizing multi-country payroll programs and outlines eight essential steps for success. Read on for a deeper understanding of how to assess your current international payroll operations and learn how to design a payroll strategy that aligns with your company’s strategic objectives.

(WHITE PAPER)

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What Does the Future Hold for the Mainframe?

by CA Technologies.

May 03, 2012 - (Free Research)

As current mainframe specialists approach retirement age, companies must take steps to ensure that their specialized knowledge is not lost. This video examines a recommended mainframe management tactic and its key benefits, including cost savings, greater collaboration, and more.

(VIDEO)

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BI Trends and Strategies E-Zine Issue 6 by SearchBusinessAnalytics

May 31, 2012 - (Free Research)

This edition of BI Trends and Strategies opens with a piece by Lou Agosta on the need for data warehouses to adapt to new data types, innovation and big data. Alan R. Earls also offers advice for incorporating spreadsheets into your BI programs without problems and Richard Herschel calls for universities to step up their BI and analytics programs.

(EZINE)

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SearchDataManagement.com E-Guide: Data Integration tips and techniques by SAP America, Inc.

May 30, 2012 - (Free Research)

<p class="Default">Since BI tools are critical to the success of your organization, securing an effective, well-executed process for BI data integration should be a top priority. Access this expert e-guide for tips and techniques on data integration.</p>

(EGUIDE)

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5 Reasons to Adopt Agentless Backup for Virtual Infrastructures by Acronis

February 15, 2012 - (Free Research)

What's the difference between agent and agentless backup for virtual environments? Learn how admins can simplify backup for mixed and virtual environments with agentless backup in this resource. Explore the pros and cons of both methods, and discover how admins can integrate the two techniques for the best of both worlds.

(WHITE PAPER)

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Aberdeen - SaaS and the Multi-tiered ERP Strategy by SAP America, Inc.

April 17, 2012 - (Free Research)

This Aberdeen report details why top-performing organizations are choosing Software-as-a-Service (SaaS) in multi-tiered enterprise resource planning (ERP) strategies. Read this now to learn about the many benefits of SaaS ERP, including elevated efficiency and visibility, lower costs and more.

(WHITE PAPER)

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Leveraging a Unified Multi-Tiered Backup Design To Deliver a Stable Scalable Backup Infrastructure by Quantum Corporation

July 23, 2009 - (Free Research)

This DCIG report takes an in-depth look at Quantum’s DXi-Series and its ability solve today’s backup problems while putting in place a foundation for stable and sustainable growth. Access this report now to learn more.

(WHITE PAPER)

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Project Management, ITIL, & Professional Skills Training by Global Knowledge Network, Inc.

February 2006 - (Free Research)

Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line.

(E-LEARNING TUTORIAL)

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Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc.

May 2004 - (Free Research)

People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.

(WHITE PAPER)

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Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 2012 - (Free Research)

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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Top Drivers for Adopting Multihypervisor Environments by Dell, Inc. and Microsoft

June 2011 - (Free Research)

This exclusive resource provides crucial strategies for efficient infrastructure operations with multi-hypervisors. Read on to understand the potential of hypervisors to radically impact the IT industry, learn about the business and IT drivers for multi-hypervisor environments and the challenges associated with these technologies.

(WHITE PAPER)

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Dell Advanced Infrastructure Manager: Simplifying development & test operations by Dell, Inc. and Intel

April 2011 - (Free Research)

Do you have a large, complex set of interconnected, multi-tier applications that need ongoing development and testing? Spending too much time and resources setting up physical machines and resetting them than actually doing development and testing? Do you lack sufficient machines to test your multi-tier applications the right way? You're not alone.

(WHITE PAPER)

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Organized, Hybridized Network Monitoring by Quest Software

May 2012 - (Free Research)

This resource takes an in-depth look at a hybridized network monitoring solution that allows you to segment your own IT infrastructure while creating whatever boundaries you need to treat other business units as distinct entities.

(WHITE PAPER)

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Energy and Space Efficient Storage: Multi-tier Strategies for Protecting and Retaining Data by Quantum Corporation

August 2009 - (Free Research)

Data center power, cooling, and space requirements are becoming key IT challenges for organizations of all size; not to mention data protection demands, restore performance and longer retention times. Read this white paper to discover successful methods for meeting these IT challenges.

(WHITE PAPER)

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Leveraging a Unified Multi-Tiered Backup Design To Deliver a Stable, Scalable Backup Infrastructure by Quantum Corporation

July 2009 - (Free Research)

Enterprise organizations, now more than ever, need a holistic solution that delivers multi-tier backup within an integrated infrastructure. Read on to learn more about Quantum’s specific solutions, and decide if they may be a good fit for your organization.

(ANALYST REPORT)

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5 Key Considerations for Long Term Data Retention by Quantum Corporation

October 2008 - (Free Research)

Managing backup and recovery in today's environment is a multi-dimensional challenge with both near and long term business requirements. This paper explains 5 topics to think about as you design your long-term data retention plans.

(WHITE PAPER)

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