<p>There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.</p> 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 

This brief paper outlines how Cognos FSR automates and streamlines the financial statement reporting (FSR) production process by gathering and connecting information from a variety of sources to construct an application database of all of your data. Learn how to overcome the challenges of scalability, process accuracy, increased workloads and more. 

Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust. 

This webcast examines the benefits and uses of the cloud and specifically the features of Alfresco's platform. 

In this white paper, learn how Coverity is providing software developers with actionable information that enables them to manage security and quality defects early in the lifecycle, in their existing workflow, without requiring them to become security experts. 

This webcast will provide you with a firm understanding of the BlackBerry PlayBook tablet platform and its overall capabilities. It will also focus on key partner applications that can enable greater workforce performance. 

<p>Service-oriented architectures (SOAs) have a lot to offer organizations in terms of efficiency, cost, and agility. But many companies still face SOA-related challenges. Read this paper to uncover the most common challenges faced by companies seeking to embrace SOA and learn about a metadata-driven, model-based approach to overcoming them.</p> 

This report from Capgemini, shows how organisations can navigate around ‘cloud confusion’  from suppliers pushing products rather than business solutions. 

This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. 

BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization. 

Apple Macs are popping up more and more often in the workplace. But this presents a big issue: How to integrate Macs into a Windows system. Listen in to discover a solution. 

This white paper examines how to configure an ASA to leverage AD for remote connectivity. Your users will appreciate the ability to connect in to your internal network to access programs and data with the same user name and password credentials as they do when they are in the office. VPN access via the public Internet is very secure and reliable.