Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Financial Giant Cuts Costs through Offshore Testing Services by Hexaware Technologies April 2008 - (Free Research) Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.  (WHITE PAPER) READ ABSTRACT |

Mobile Internet 3.0: How Operators Can Become Service Innovators and Drive Profitability by Juniper Networks, Inc. April 2012 - (Free Research) Mobile operators today have the distinct ability to become service innovators and drive profitability with the advent of Mobile Internet 3.0. Learn how you can expand your data revenue base in this resource.  (WHITE PAPER) READ ABSTRACT |

WeBank fights off competition with help from HP Business Intelligence implementation by Hewlett-Packard Limited January 2012 - (Free Research) This case study details how WeBank utilized HP's Global Method for Business Intelligence Implementation to replace its old data warehousing system with a more advanced platform and saw huge business benefits.  (CASE STUDY) READ ABSTRACT |

ETL 2.0: Redefining Data Integration by Syncsort May 2012 - (Free Research) Watch this webcast now to gain insight on a new strategic extract, transform and load (ETL) tools that assist with vital tasks including data services to applications and business users.  (WEBCAST) READ ABSTRACT |

Keys to managing orders with ease in your SAP environment by Dolphin November 2012 - (Free Research) Read this white paper to learn how your company can streamline order fulfillment, billing, credit management, and more as well as reduce your order processing time.  (WHITE PAPER) READ ABSTRACT |

NAC: Bridging the Network Security Gap by Sophos, Inc. February 2008 - (Free Research) IT managers are aware of threats to their networks, and have spent heavily on solutions to protect the corporate environment. This paper examines technology and initiatives designed to capitalize on existing investments and prevent any gaps in security.  (WHITE PAPER) READ ABSTRACT |

Fortune 200 Firm Achieves Global Email Protection by WatchGuard Technologies, Inc. March 2011 - (Free Research) Eaton Corporation, a premier industrial manufacturer, is an industry leader in diversified power management and ranks in the Fortune 200.  (CASE STUDY) READ ABSTRACT |

The IBM Rational Jazz Strategy for Collaborative Application Lifecycle Management by IBM March 2013 - (Free Research) In this white paper, discover the Rational Jazz ALM strategy, focusing on products, platform, and community to foster integrated application development. Explore the benefits of global transparency, linked lifecycle data, and collaboration in context.  (WHITE PAPER) READ ABSTRACT |

Special report on EMC by ComputerWeekly.com November 2011 - (Free Research) This special eight-page indepent report from Computer Weekly, packed with graphs and diagrams, is essential reading for anyone doing business, or thinking of doing business with EMC.  (ESSENTIAL GUIDE) READ ABSTRACT |

Where is the smart money going in ICT ? by ComputerWeekly.com March 2011 - (Free Research) Despite the travails of the UK economy over the last year, most ICT businesses have continued to perform robustly, responding swiftly to any need to downsize their teams or evolving their business models in order to deal with a changing environment.  (WHITE PAPER) READ ABSTRACT |

SaaS Providers: Rapid Customer Acquisition with the Right Database Driver by Progress DataDirect December 2011 - (Free Research) This resource outlines how leveraging the right database driver can enable you to make optimal use of available resources thereby increasing existing processing capacity and enhancing architectural elasticity. Find out how these benefits will help you easily onboard new customers and assimilate volume processing spikes during peak customer usage.  (WHITE PAPER) READ ABSTRACT |

Podcast: How Your Hosting Provider Can Influence the Quality of Your User Experience by Macquarie Telecom Pty Limited (E-mail this company) June 2013 - (Free Research) User experience depends largely on variables outside of your website design team's control. In particular, the hosting provider plays a large role. In this podcast, discover why a hosting provider can make or break a user's interaction with your online content, and how you can leverage the right host to ensure repeat customers and increase revenue.  (PODCAST) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.  (WHITE PAPER) READ ABSTRACT |

PacketTrap MSP 6.0 by Dell Software August 2011 - (Free Research) PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management.  (TRIAL SOFTWARE) READ ABSTRACT |

An Overview of MPLS VPNs: Overlay, Layer 3, and PseudoWire by Global Knowledge November 2010 - (Free Research) This paper  examines the big picture when it comes to Multiprotocol Label Switching (MPLS), and what happens when a data packet traverses an MPLS cloud.  (WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies December 2012 - (Free Research) Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor."  (WHITE PAPER) READ ABSTRACT |

8X8 relies on Vblock™ Infrastructure Systems for highly available cloud services targeted to a range of businesses by VCE (E-mail this company) July 2012 - (Free Research) Discover why one cloud services provider chose the infrastructure platforms they did and the benefits this particular vendor brings to their growing customer base.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: Customer Experience Focused Transformation by Alcatel-Lucent April 2011 - (Free Research) This presentation transcript discusses Telecom Service Provider Transformations as well as business strategies and models to improve quality of experience, including customer experience management planning and the role-managed services can play in this transformation.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Prepaid Loyalty: Fact or Fiction? by Amdocs Management LTD September 2009 - (Free Research) Achieving customer loyalty is a business goal shared by virtually every service provider. Prepaid subscribers present a greater challenge because the business model has no contracts or commitments. This paper examines the business and marketing strategies that service providers can deploy to create and build loyalty among prepaid customers.  (WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact January 2011 - (Free Research) This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Using SLAs to Gain a Competitive Advantage by BlueCoat December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.  (ANALYST REPORT) READ ABSTRACT |

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.  (WHITE PAPER)

How Your Hosting Provider Can Influence the Quality of Your User Experience by Macquarie Telecom Pty Limited (E-mail this company) May 2013 - (Free Research) This webinar will explain in detail the types of questions that should be asked and the latest technologies that can be employed to maximize your online performance for your users.  Whether your brand is critical, you make money online, or have to comply with PCI standards, the success of your business depends heavily on choosing the right hoster.  (WEBCAST) READ ABSTRACT |

Magic Quadrant for Master Data Management of Customer Data Solutions, Oct 2012 by IBM October 2012 - (Free Research) In this in-depth examination, Gartner present its Magic Quadrant for MDM of customer data offerings. Continue on to examine relevant technology providers on the basis of their completeness of vision relative to the market and their ability to execute on that vision.  (WHITE PAPER) READ ABSTRACT |

HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company September 2009 - (Free Research) Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.  (WHITE PAPER) READ ABSTRACT |

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