Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor February 14, 2011 - (Free Research) As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.  (EGUIDE) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft August 06, 2010 - (Free Research) In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear.  (CASE STUDY) READ ABSTRACT |

The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) This paper makes the case for using predictive analytics to drive organic growth, and gives two different methods for measuring financial return.  (WHITE PAPER) READ ABSTRACT |

Editorial Tip: CRM Expert Predictions for 2011 by Infor February 14, 2011 - (Free Research) With 2010 behind us, SearchCRM.com asked some industry experts what they see in store for 2011. It's clear that CRM practitioners can look forward to a heavy dose of social CRM, mobile requirements and a continued emphasis on the customer experience.  (EGUIDE) READ ABSTRACT |

Financial Giant Cuts Costs through Offshore Testing Services by Hexaware Technologies April 2008 - (Free Research) Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.  (WHITE PAPER) READ ABSTRACT |

ETL 2.0: Redefining Data Integration by Syncsort May 2012 - (Free Research) Watch this webcast now to gain insight on a new strategic extract, transform and load (ETL) tools that assist with vital tasks including data services to applications and business users.  (WEBCAST) READ ABSTRACT |

NAC: Bridging the Network Security Gap by Sophos, Inc. February 2008 - (Free Research) IT managers are aware of threats to their networks, and have spent heavily on solutions to protect the corporate environment. This paper examines technology and initiatives designed to capitalize on existing investments and prevent any gaps in security.  (WHITE PAPER) READ ABSTRACT |

WeBank fights off competition with help from HP Business Intelligence implementation by Hewlett-Packard Limited January 2012 - (Free Research) This case study details how WeBank utilized HP's Global Method for Business Intelligence Implementation to replace its old data warehousing system with a more advanced platform and saw huge business benefits.  (CASE STUDY) READ ABSTRACT |

Keys to managing orders with ease in your SAP environment by Dolphin November 2012 - (Free Research) Read this white paper to learn how your company can streamline order fulfillment, billing, credit management, and more as well as reduce your order processing time.  (WHITE PAPER) READ ABSTRACT |

Mobile Internet 3.0: How Operators Can Become Service Innovators and Drive Profitability by Juniper Networks, Inc. April 2012 - (Free Research) Mobile operators today have the distinct ability to become service innovators and drive profitability with the advent of Mobile Internet 3.0. Learn how you can expand your data revenue base in this resource.  (WHITE PAPER) READ ABSTRACT |

Special report on EMC by ComputerWeekly.com November 2011 - (Free Research) This special eight-page indepent report from Computer Weekly, packed with graphs and diagrams, is essential reading for anyone doing business, or thinking of doing business with EMC.  (ESSENTIAL GUIDE) READ ABSTRACT |

Fortune 200 Firm Achieves Global Email Protection by WatchGuard Technologies, Inc. March 2011 - (Free Research) Eaton Corporation, a premier industrial manufacturer, is an industry leader in diversified power management and ranks in the Fortune 200.  (CASE STUDY) READ ABSTRACT |

Where is the smart money going in ICT ? by ComputerWeekly.com March 2011 - (Free Research) Despite the travails of the UK economy over the last year, most ICT businesses have continued to perform robustly, responding swiftly to any need to downsize their teams or evolving their business models in order to deal with a changing environment.  (WHITE PAPER) READ ABSTRACT |

The IBM Rational Jazz Strategy for Collaborative Application Lifecycle Management by IBM March 2013 - (Free Research) In this white paper, discover the Rational Jazz ALM strategy, focusing on products, platform, and community to foster integrated application development. Explore the benefits of global transparency, linked lifecycle data, and collaboration in context.  (WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT)

The State of Customer Data Integration 2012: The What, Why & How of CRM Integration by Scribe Software Corporation August 2012 - (Free Research) Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.  (WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies. December 2008 - (Free Research) Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs.  (DATA SHEET) READ ABSTRACT |

Proactive Service Assurance for Mobile Data Services by InfoVista Corporation February 2009 - (Free Research) Until very recently, customer volume for data services was so low that service providers couldn't justify investment in robust, end-to-end service assurance solutions for mobile data services. Now, with the volume of data services on mobile networks growing, the business case for such an investment is clear. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.  (WHITE PAPER)

Increasing Competitiveness and Reducing Costs in Today's Economy by Microsoft Corporation India Pvt Ltd November 2009 - (Free Research) This paper outlines the Microsoft Business Productivity Online Suite, illustrates its relevance to small and midsized business customers, and provides the resources to help you evaluate how your business might benefit from the service.  (WHITE PAPER) READ ABSTRACT |

Achieving ROI from Enterprise Communications: A Revolutionary Approach by Thunderhead July 2011 - (Free Research) This white paper provides an overview of how Thunderhead customers have achieved truly revolutionary ROI by streamlining their communications processes through the implementation of the Thunderhead Enterprise Communications platform.  (WHITE PAPER) READ ABSTRACT |

Accelerating Customer Success: For Nearly Four Decades, We've Helped Customers Get There Faster by SoftwareAG Inc., USA February 2009 - (Free Research) Software AG is a leading independent Business Infrastructure Software provider and their solutions help companies achieve business results and competitive differentiation faster.  (ARTICLE) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global October 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.  (WHITE PAPER) READ ABSTRACT |

Calculating Cloud ROI : From the Customer Perspective by ComputerWeekly.com July 2012 - (Free Research) This white paper lays out a framework to help IT and business decision makers calculate the return on investment of cloud services.  (ESSENTIAL GUIDE) READ ABSTRACT |

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