This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more. 

IT organizations face many data challenges. Data distribution rates and the quantity of data that consumers use is expanding exponentially in the global marketplace. Read this e-book to gain an understanding of the Sybase Replication Server and learn a series of best practices to consider when implementing a database replication strategy. 

In this review we put the Dell Latitude E6400 XFR through a battery of tests, to see how well it stands up against other fully-rugged notebooks. 

IBM recognizes the need to not only consolidate data center storage, but also to reduce the amount of array capacity required to store multiple copies of business-critical information. Read this article for information on how data center storage issues can be addressed using innovations such as data deduplication. 

Read this article to learn how Dell has developed adaptive power management and worked with VMware to develop ways to autonomically and proactively power-down underutilized systems during off-peak times. 

This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. 

This paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. It also discusses the benefits of HP Quality Center software. 

Many organizations find it difficult to effectively handle their workforce management (WFM) processes. This webcast covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns. 

This webinar focuses on how the RightScale Platform handles autoscaling with specific instructions and a live demo. 

Whether it's a security system, baggage handling application, order or vessel tracking downtime to applications supporting travel and transportation can throw off precisely timed schedules for travelers and shipments alike. This paper outlines six key tips for keeping travel and transportation logistics applications running without interruption. 

As rack densities rise, cooling systems play an increasingly critical role in protecting sensitive IT systems and maintaining system availability. Using precision cooling and the SmartAisle containment system from Emerson Network Power can help IT organizations efficiently handle heat loads and create a cost-effective data center infrastructure. 

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 

Read this paper to learn how NitroSecurity's NitroView Enterprise Security Manager (ESM) is designed to handle massive volumes of diverse data, logs and content and is the first commercially available Content Aware SIEM.