The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

The DXi7500 was recommended more highly than competitive offerings, and it contained everything desired in a backup solution. 

For every area of your datacenter, Sun Professional Services has created a tailored assessment service. 

For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead. 

<p>Software as a Service (SaaS) applications offer great promise and are growing in popularity. But cloud-based infrastructure and services complicate network architecture considerations. Download this survey-driven analysis by Forrester to learn how to overcome cloud-related performance issues by extending optimization to SaaS applications.</p> 

The mobilisation of Web 2.0 is fostering new partnerships and rivalries throughout the value chain. 

For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2. 

Enterprises of all sizes are building flexible storage infrastructures using iSCSI and advanced virtualization technologies to achieve a flexible and dynamic IT infrastructure that is simple to manage and scale. Read this white paper to learn more. 

The DXi7500 is the disk backup and remote replication system for data centers where a premium is placed on scalability, performance, high availability, and flexibility. 

This whitepaper is based on Juniper Research’s August 2010 report entitled “Mobile Gambling Markets: Casinos, Lotteries and Betting 2010-2015.” 

This is the third piece in SearchUnifiedCommunications.com's three-part guide on collaboration products. This expert asset takes a deep dive into the requirements that should seal the deal in terms of final considerations when purchasing a collaboration solution. 

This Aberdeen Analyst Insight highlights the challenges to come, and brings focus to issues that organizations need to consider in order to successfully deploy mobile analytics to their front line. Learn how mobile BI capabilities can enhance your employees timely decisions by making real-time information readily available.