Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Coraid Case Study - Notrefamille.com: Microsoft SQL Database by Coraid March 20, 2013 - (Free Research) This short case study reveals how Notrefamille.com deployed a modern, cutting-edge storage system that is 25% less expensive than Fibre Channel, improved throughput to their servers, reduced complexity, and made future growth simple and cost-effective.  (WHITE PAPER) READ ABSTRACT |

Driving Your Channel Business: Leverage Information Technology to Improve Partner Relationships and Boost Channel Performance by SAP AG September 17, 2008 - (Free Research) This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models.  (WHITE PAPER) READ ABSTRACT |

Multi-channel Marketing Hits the Wall by Neolane Inc. October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.  (WHITE PAPER)

Cisco MDS 9000 Family: Total Investment Protection by Cisco Systems, Inc. November 2008 - (Free Research) As discussed in this document, the Cisco® MDS 9000 Family provides the leading high-density, highbandwidth storage networking solution along with Integrated Fabric Applications to support dynamic data center requirements.  (WHITE PAPER) READ ABSTRACT |

Infor CRM Epiphany for Insurance by Infor CRM July 2009 - (Free Research) The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.  (BROCHURE) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation June 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

Updating Rules for COBOL Generated Code to Use CICS Channels and Containers by IBM July 2011 - (Free Research) An organization’s success depends largely upon its ability to respond quickly to today’s complex, ever changing markets and regulatory climate. Read this publication to learn more about IBM WebSphere ILOG Rules for COBOL.  (WHITE PAPER) READ ABSTRACT |

Governing Customer Experience Across Channels by KANA (E-mail this company) August 2012 - (Free Research) Read this expert e-book to uncover why customer experience management (CEM) technology is the key to improving customer satisfaction and learn how to provide a consistent customer experience across all communication channels through a comprehensive CEM strategy.  (EBOOK) READ ABSTRACT |

Channel Sales Management: New Applications for High-Tech Vendors by SAP AG January 2009 - (Free Research) Channel management is a pressing issue for high-tech manufacturers that sell through partners. IDC believes that companies that leverage channels partners should begin to integrate channel management into broader corporate infrastructure applications that include the supply chain and potentially PLM applications.  (WHITE PAPER) READ ABSTRACT |

Enterprise Storage Designed for Today’s Needs and Tomorrow’s Growth Using Dell/EMC CX4 Storage Arrays by Dell | EMC August 2008 - (Free Research) The Dell/EMC CX4 storage arrays build on the CX reputation of flexibility, ease-of-use, and innovation, and are designed to greatly improve levels of performance and expandability. Learn more about it in this brochure.  (WHITE PAPER) READ ABSTRACT |

Improve web content management with mobile marketing by OpenText January 2012 - (Free Research) This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.  (ANALYST REPORT) READ ABSTRACT |

Developing a Strategic Approach to Data Center Networking by Ciena September 2011 - (Free Research) Uncover how to overcome many data centre networking challenges by developing a coherent networking strategy, which will help you architect a stronger, more flexible network to enable future growth in a cost-efficient, deterministic, and manageable manner.  (WHITE PAPER) READ ABSTRACT |

Chico's FAS Delivers with Oracle ATG Commerce by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement.  (WEBCAST)

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

Gartner Magic Quadrant for Web Content Management by Adobe Systems, Inc. November 2011 - (Free Research) This expert Gartner report examines the four major trends shaping the WCM market and how businesses are affected.  (ANALYST REPORT) READ ABSTRACT |

CW+: Quocirca report: Effective public sector citizen communication by ComputerWeekly.com August 2010 - (Free Research) The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change.  (WHITE PAPER) READ ABSTRACT |

Reseller opportunities in the cloud by Kaseya International Limited September 2011 - (Free Research) Access this essential resource from our editors to learn more about the hybrid cloud and what it means for Channel providers.  (EGUIDE) READ ABSTRACT |

Best Practices Guide: Emulex Virtual HBA® Solutions and VMware® ESX Server 3.5 by Emulex Corporation, Inc. June 2008 - (Free Research) This paper provides an overview of some of the cases and outlines the steps required to deploy NPIV on ESX Server 3.5.  (WHITE PAPER) READ ABSTRACT |

SecurStor 12000/16000 RAID by Excel Meridian Data, Inc. SecurStor 12000/16000 RAID series are high performance cost effective IDE-to- Ultra160 SCSI or 2 Gb Fibre RAID solutions for workgroups, departmental or LAN storage needs. Scalable from 80 GB to 4TB with up-to (16) IDE hard disk drives.  (HARDWARE PRODUCT)

Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.) June 2011 - (Free Research) Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.  (EBOOK) READ ABSTRACT |

Developing the right social CRM strategies for improved customer service by Avaya February 2013 - (Free Research) Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels.  (EGUIDE) READ ABSTRACT |

Top 3 Tips to Securing Your Portal - And Protecting Your Customer by RSA, The Security Division of EMC February 2008 - (Free Research) Enterprises are striving to accelerate their businesses by sharing core business data across all channels. Learn how you can strengthen your organization's portal(s), improve customer security and inspire customer confidence.  (WHITE PAPER) READ ABSTRACT |

15 Minute Guide to New Account Opening by EMC Corporation May 2008 - (Free Research) This guide focuses on the challenges of managing information in the new account opening process, will explain why the enrollment process can be problematic and discuss the opportunities enrollment presents to create a loyal customer.  (WHITE PAPER) READ ABSTRACT |

Wireless Technologies and e-Learning: Bridging the Digital Divide by Intel Corporation February 2008 - (Free Research) Information and communications technology and e-Learning platforms are vital channels for improving the quality of education. This white paper discusses how Intel is developing communications technology strategies to help bridge the digital divide.  (WHITE PAPER) READ ABSTRACT |

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