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Demystifying Customer Service Correspondence Work Flow in Cards by Wipro Technologies

May 12, 2009 - (Free Research)
Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow. 
(WHITE PAPER) READ ABSTRACT |

How to Transform Your Business - A Strategic Roadmap for Delivering Value by SAP America, Inc.

May 14, 2012 - (Free Research)
Read this white paper to learn how to integrate your operations into a new structure acquired through mergers and acquisitions; align your IT operations into a single platform; enhance customer service; increase the productivity of your global workforce; and bolster supply chain efficiency. 
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HRO Innovation: Building Blocks to Derive Full Value by SAP America, Inc.

July 1967 - (Free Research)
In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing. 
(WHITE PAPER) READ ABSTRACT |

Managing a Retail Bank's Facilities for Competitive Advantage by VFA, Inc.

March 2008 - (Free Research)
This paper focuses on how retail banks can more effectively manage their facilities - branch locations, back offices or data centers - and align facility management and spending with business goals. 
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Introducing File Area Networks First Edition Your First Look at FAN Technology by Brocade

March 2008 - (Free Research)
This book contains information about File Area Networks (FANs) in general, and specific information about FANs built with Brocade products and is also designed to be useful as a desktop reference for FAN administrators. 
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Mobile Applications Before and After by AT&T Corp

October 2011 - (Free Research)
This white paper takes a look at business processes before and after the use of mobile applications. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Presentation Transcript: Going Green in the Data Center: A Step-by-Step Process by APC by Schneider Electric

June 2009 - (Free Research)
This presentation trasnscript provides expert insight into the benefits and tradeoffs of going green in your data center. 
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Tablets Reshape Retail: Why tablets are the ideal tool for customer engagement by AT&T Corp

October 2011 - (Free Research)
Access this white paper to discover answers to all of your tablet-related questions, in specific relation to tablet usage in the retail arena. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Enabling Total Spend Analysis in the Enterprise by TIBCO Spotfire Division

December 2009 - (Free Research)
In this transcript of the webcast, TIBCO Spotfire's John Callan will discuss how you can perform Total Spend Analysis to help drive supplier consolidation, contract compliance and identify maverick spend in a user-friendly, visual analysis environment. 
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GRC Strategies - Finding the Right Balance of Business and IT by SAP America, Inc.

April 2010 - (Free Research)
This white paper demonstrates that both business and IT GRC initiatives are continuing to grow in relevance and provides key recommendations for companies seeking to transform business processes to reduce costs, improve governance and compliance, while mitigating and managing risk. 
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Best Practices in Creating a Strategic Finance Function by SAP America, Inc.

January 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices. 
(WHITE PAPER) READ ABSTRACT |

Multi Process HR Outsourcing for Large US Retailer by Wipro Technologies

January 2009 - (Free Research)
Learn from the success one of the largest U.S. retailers who implemented an integrated global HR outsourcing solution that combined process, technology, domain, and service delivery expertise. 
(WHITE PAPER) READ ABSTRACT |

AT&T Business Continuity Survey: 2008 by AT&T Corp

September 2008 - (Free Research)
The goal of this business continuity survey was to learn what these executives were doing about business continuity, and how it figured in their overall IT strategy. 
(WHITE PAPER)

Starz Entertainment Joins AT&T Mobile Barcode Charter Program as First TV/Network Member by AT&T Corp

November 2011 - (Free Research)
This white paper examines a new mobile barcode solution for consumer engagement, which is helping to connect the offline world with the online world. 
(WHITE PAPER) READ ABSTRACT |

SAP HANA 101: What You Need to Know by SAP America, Inc.

November 2011 - (Free Research)
Even though you may have heard a lot of buzz about SAP HANA, you may still be unsure of what it is exactly. Fortunately, this helpful video offers a simplified, easy-to-understand explanation of SAP HANA and its uses. Watch now to learn what SAP HANA can do for your data management efforts. 
(VIDEO) READ ABSTRACT |

Seeing the Big Picture: A Corporate Guide to Better Decisions through IT by SAP America, Inc.

September 2009 - (Free Research)
Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organisation. 
(WHITE PAPER) READ ABSTRACT |

Strengthening Governance, Risk, and Compliance in the Banking Industry by SAP America, Inc.

January 2011 - (Free Research)
Learn the reasons why a holistic view of risk in your company is essential in times of financial turbulence - and how many companies are adding value through governance, risk, and compliance (GRC) initiatives. Read this report to learn more. (Economist Intelligence Unit, 2009) 
(ANALYST REPORT) READ ABSTRACT |

T-Systems: Flexible Offerings from SAP® Education Boost Expertise While Keeping Costs down by SAP America, Inc.

September 2010 - (Free Research)
This paper explains how T-Systems, an SAP global hosting partner and an outsourcing provider for SAP, turned to SAP Education to create an intensive SAP training course that greatly reduced the need for travel. Read on to learn the business benefits T-Systems has experienced since combining efforts with SAP Education. 
(CASE STUDY) READ ABSTRACT |

Training Options: Choose Quality Content and Then Delivery by SAP America, Inc.

September 2010 - (Free Research)
This paper examines the importance of choosing a high-quality training provider and of having multiple training delivery options to facilitate a successful technology deployment. The paper also looks at the training offerings that enterprise application vendor SAP provides in this important market. 
(WHITE PAPER) READ ABSTRACT |

How to Transform Your Business: A Strategic Roadmap for Delivering Value by SAP America, Inc.

September 2010 - (Free Research)
This white paper explores the key strategic issues and best practices involved in transforming your business to enable growth. Discover the steps you must take to innovate, translate business strategy into IT strategy, develop a roadmap for strategic business transformation, and obtain maximum benefit from your SAP investment. 
(WHITE PAPER) READ ABSTRACT |

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc.

September 2010 - (Free Research)
After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well. 
(CASE STUDY) READ ABSTRACT |

Automating Extended Business Processes by SAP America, Inc.

April 2010 - (Free Research)
Download now to learn the degree to which extended processes have been automated throughout the enterprise; business behaviors and efficacy associated with automating ad-hoc and paper-based business processes and benefits that have been derived from automating manual business processes. 
(ANALYST REPORT) READ ABSTRACT |

SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration by SAP America, Inc.

June 2009 - (Free Research)
Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency. 
(WHITE PAPER) READ ABSTRACT |

Avoid Overlooking the Growing Fraud Threat When Planning AP Automation by SAP America, Inc.

December 2009 - (Free Research)
This paper discusses how automated AP can help reduce a great portion of frauds and schemes with less human "touch points" involved in invoice processing which translates to less chances for dishonest employees to falsify invoice data or otherwise manipulate the AP process for personal gain. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc.

April 2009 - (Free Research)
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today. 
(WHITE PAPER) READ ABSTRACT |

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