With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. 

This paper evaluates application performance monitoring (APM) vendors in each of five categories of functionality: end-user experience monitoring; application runtime architecture discovery, modeling and displays; user-defined transaction profiling; component deep-dive monitoring in application context; and application performance analytics. 

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 

The cost and time associated with managing desktops is rising at a time when budgets are being tightened and IT staffing is strained. This is driving interest in the use of desktop virtualization, where virtual desktop machines run on servers within the data center. Access this white paper to learn more about the benefits of desktop virtualization. 

This paper examines that many organizations want to take advantage of the speed, security, reliability, and flexibility of Windows 7, and how it is possible to minimize interface shock for users by leveraging Group Policy to make Windows 7 look more like Windows XP. 

This webcast, the exclusive first part in a two-part series which tackles the toughest pain points faced by decision-makers, features esteemed decision management expert James Taylor as he discusses the state of the business rules market and the potential for broader adoption of this powerful technology. 

The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours. 

Protecting and restoring virtual machines (VMs) can be slow and inefficient, and can take precious server resources away from critical applications. Dell EqualLogic Auto- Snapshot Manager / VMware Edition enables administrators to quickly and easily create hypervisor-aware snapshots of VMs - helping simplify data management. 

By shifting the focus from physical systems to end-user digital identities, the Dell Flexible Computing framework helps simplify image management, hardware transitions, and security through central IT control of virtualized client devices. 

This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality. 

This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. 

In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction.