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1 - 25 of 40 | Next Page

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge
November 05, 2009 - (Free Research)
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 
(WHITE PAPER) READ ABSTRACT |

Join Florida Crystals and SAP: Drive Innovation, Reduce Project Risk with SAP Application Lifecycle Management Solutions by SAP America, Inc.
May 23, 2012 - (Free Research)
<p>Change is constant in business it's vital that your company is prepared for each change. Leading North America sugar cane company, Florida Crystals faced a problem as their company experienced massive growth in their market. Watch this webcast to learn how Florida Crystals mitigated complexity with a high-performing ALM system.</p> 
(WEBCAST) READ ABSTRACT |

Case Study: Quarles & Brady Survives a Hurricane and Performs Discovery Processes 1.8-fold Faster with Dell Storage Solution by Dell, Inc.
July 31, 2011 - (Free Research)
On October 24, 2005, Hurricane Wilma made landfall in Florida. Damage in Florida alone totaled more than $26 billion, and in some areas power was out for two weeks. This 2-page case study explroes how 
(WHITE PAPER) READ ABSTRACT |

Weathering the Storm Through Resilient Virtualized Storage by Dell, Inc.
February 21, 2012 - (Free Research)
The law firm Quarles & Brady, based in Milwaukee, needed to find hardware solutions for their remote offices to improve disaster recovery at all locations. By virtualizing 75 percent of its servers along with 46 Dell EqualLogic iSCSI SAN arrays, Quarles & Brady achieved the results they needed. Read now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Citrix XenDesktop Built on FlexPodDesktop virtualization from NetApp, Cisco, and Citrix for on-demand growth by NetApp
January 05, 2012 - (Free Research)
This white paper introduces an integrated infrastructure solution designed to meet the growing demands of today's virtualized data center. With the ability to be optimized for a variety of mixed application workloads, this technology allows simplified management of your virtual infrastructure and can lower TCO. Read on for more. 
(WHITE PAPER) READ ABSTRACT |

Cisco, NetApp and VMware Deliver Live Application Mobility Across Data Centers by NetApp
January 05, 2012 - (Free Research)
This white paper introduces a new type of virtual solution designed specifically to improve maintenance, management and mobility in today's virtual infrastructures. By minimizing latency across long distances, this technology allows for the quick and efficient delivery of data and applications from one server to another - all with minimal downtime. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Application Release Management by SERENA Software, Inc.
April 03, 2012 - (Free Research)
Read this paper to learn how to clear out the backlog of new and modified applications that development teams are racing to create—and streamline release processes- so you can promptly release application enhancements and immediately leverage them. 
(WHITE PAPER) READ ABSTRACT |

GTE Federal Credit Union by Riverbed Technology, Inc.
January 31, 2012 - (Free Research)
Read this 3-page case study to learn how GTE FCU avoided a costly “forklift” upgrade and instead benefited with Riverbed Steelhead appliances by reducing data traffic by fourfold, achieving RPO objectives, and enabling rich, granular reporting capabilities. 
(WHITE PAPER) READ ABSTRACT |

Certifiedmail Managed Service by DataMotion
February 08, 2011 - (Free Research)
Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania. 
(WHITE PAPER) READ ABSTRACT |

Gartner: The future of videoconferencing by ComputerWeekly.com
September 01, 2010 - (Free Research)
With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. 
(WHITE PAPER) READ ABSTRACT |

Tablet & eReaders: strategies and opportunities by ComputerWeekly.com
September 05, 2011 - (Free Research)
In this report extract, Juniper Research discusses trends in the market for tablet PCs and eReaders. 
(ANALYST BRIEF) READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact
January 18, 2012 - (Free Research)
Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research)
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 
(WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services. 
(WHITE PAPER) READ ABSTRACT |

Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research)
<p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.  </p> 
(WHITE PAPER) READ ABSTRACT |

A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research)
Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly. 
(WHITE PAPER) READ ABSTRACT |

Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company
May 11, 2012 - (Free Research)
<p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p> 
(WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 
(EGUIDE) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.
October 17, 2011 - (Free Research)
Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. 
(EBOOK) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation
April 05, 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 
(VIDEO) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com
December 01, 2010 - (Free Research)
The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world. 
(WHITE PAPER) READ ABSTRACT |

Windows 7 Tips and Tricks Part 1 by Dell, Inc. and Microsoft
February 09, 2011 - (Free Research)
Download this paper and learn 7 Tips and Tricks to make your Windows 7 transition seamless and make the most out of your new operating system. Learn things like shuffling through program windows, managing your windows, project display, multi-monitor window management, aero peeking your desktop, and more. 
(WHITE PAPER) READ ABSTRACT |

Thetrainline.com: Datacentre Transformation by ComputerWeekly.com
May 29, 2012 - (Free Research)
Josko Grljevic, IS Director of thetrainline.com, explains how he cut its IT costs dramatically by virtualising its data centre and moving IT services into the cloud. 
(PRESENTATION) READ ABSTRACT |

Save Time and Simplify Management of your Mainframe Environment

 by CA Technologies.
January 01, 2012 - (Free Research)
<p>Maintaining proper control over your mainframe infrastructure can be a time-consuming task for IT professionals. This research report discusses new management capabilities you can leverage immediately to streamline this essential process so you can allocate your time to other important projects.</p> 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 40 | Next Page

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