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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc.

July 2008 - (Free Research)
Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management 
(WHITE PAPER) READ ABSTRACT |

City of Miami Reduces EMS Response Times Through IT Modernization and Eliminates 50% of IT Costs by Micro Focus, Ltd

July 2010 - (Free Research)
Read this case study to learn how the City of Miami Reduced EMS Response Times Through IT Modernization and Eliminated 50% of IT Costs. 
(WHITE PAPER) READ ABSTRACT |

Talladega County 9-1-1: 100% Network Availability for Emergency Calls Countywide with WhatsUp Gold by Ipswitch WhatsUp Gold

March 2011 - (Free Research)
In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network. 
(CASE STUDY) READ ABSTRACT |

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation

April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology. 
(WHITE PAPER)

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG)

June 2010 - (Free Research)
This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat. 
(WHITE PAPER) READ ABSTRACT |

The Results of the Right Network by Cisco Systems, Inc.

December 2011 - (Free Research)
Discover how a medical clinic slashed its phone service costs, improved security and service, and added four satellite offices without adding any more IT support. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 4 March 2014: How IT brings aid to refugees by ComputerWeekly.com

March 2014 - (Free Research)
In this week's Computer Weekly, we talk to the CIO at the UN High Commission for Refugees about the vital role that technology plays in supporting its aid programmes. We hear from IT leaders who are ditching BlackBerry – but moving to Windows Phone instead. And we look at how to choose the best hybrid cloud provider. Read the issue now. 
(EZINE) READ ABSTRACT |

Mobility Enables True Unified Communications by NEC Corporation

August 2009 - (Free Research)
Read this white paper to learn how deploying unified communications (UC) in conjunction with a mobility solution can increase employee productivity and improve customer service by enabling workers and groups to more easily collaborate from disparate locations. 
(WHITE PAPER) READ ABSTRACT |

Case study: Rid your organization of I/O latency drag by SanDisk Corporation (E-mail this company)

March 2014 - (Free Research)
This case study features a merchandising organization's deployment of a 'set and forget' software solution that optimally aligned with their SSD and data workload. 
(CASE STUDY) READ ABSTRACT |

EMC Virtual Infrastructure Data Protection by EMC Corporation

EMC Virtual Infrastructure Data Protection solutions guard your virtual infrastructure applications and data from downtime and provide the availability you expect for critical workloads. It combins backup and recovery technologies with VMware server virtualization. 
(SOFTWARE PRODUCT)

EMC Backup and Recovery by EMC Corporation

EMC Backup and Recovery solutions enable you to strengthen your data protection, streamline backup and recovery, and meet a wide range of service levels, even for the largest data volumes. 
(SOFTWARE PRODUCT)

7 Ways Shop Floor Execution (SFX) Can Help with Lean Manufacturing and Complement ERP Systems by Casco Development, Inc.

July 2008 - (Free Research)
Lean manufacturing is a philosophy committed to the total elimination of waste. There are seven types of waste that plague manufacturing. Shop Floor Execution (SFX) can help minimize or eliminate all of them. 
(WHITE PAPER) READ ABSTRACT |

Whitepaper: Understanding WAS z/OS Thread Tuning Considerations (April 2013) by IBM

April 2013 - (Free Research)
This diagram that features extensive notes will help you understand the relationship between HTTP clients and thread tuning on WAS z/OS. 
(WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies.

December 2008 - (Free Research)
Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. 
(DATA SHEET) READ ABSTRACT |

How a Techie Built a Network That Cuts Costs by 50% by Cisco Systems, Inc.

December 2011 - (Free Research)
Discover how a technical supervisor used network technology to help his company slash phone service costs, improve security and service, and add four satellite offices without adding more IT support. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Office Communicator 2007 R2 by Microsoft

March 2009 - (Free Research)
This paper details Office Communicator 2007 R2, an application that provides an immediate, visual representation of a person's availability across your network. Communicate with greater flexibility, streamline communications from the applications you use most, and work from anywhere with the Office Communicator 2007 R2. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Speech Enable the EHR by Nuance

January 2014 - (Free Research)
This resource highlights a speech recognition solution that improves physician experience with electronic health records, saving them 20 minutes or more of documentation time per day. 
(WHITE PAPER) READ ABSTRACT |

eBook - The Mobile Enterprise: Taking Wireless Networking to the Next Level by SearchMobileComputing

September 2009 - (Free Research)
Read this eBook to learn how faster, more robust 802.11n WLANs can help your business offer new mobility services to improve mobility and reduce cost through fixed-mobile convergence. Discover how unified communications applications can exploit wireless mobile connectivity to facilitate workforce collaboration and enhance productivity. 
(EBOOK) READ ABSTRACT |

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc.

July 2008 - (Free Research)
By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level. 
(WHITE PAPER) READ ABSTRACT |

Investing in IP Phones: How to Control Costs, Now and Later by Cisco Systems, Inc.

January 2011 - (Free Research)
Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America. Continue reading to learn more and discover how to make the best investment through seven key questions. 
(WHITE PAPER) READ ABSTRACT |

What's new with Windows Phones by Microsoft

November 2009 - (Free Research)
In this three-part series podcast, hear from an industry expert as he discusses what's new with Windows Phones. Uncover why Windows Phones on Exchange server is the best mix for your enterprise and key advantages of leveraging business applications through Windows Phones. 
(PODCAST) READ ABSTRACT |

Mobile Phones Emerge As Security Threat Targets by Trend Micro, Inc.

October 2010 - (Free Research)
Due to their portability and advanced computing features, mobile phones are becoming popular devices for Web surfing. Just like PCs, however, these gadgets are also susceptible to various security threats. Users must remain cautious when using their mobile phones to surf the Internet to keep their phones malware free. 
(WHITE PAPER) READ ABSTRACT |

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