Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. 

Juniper Research defines a mobile coupon as “a coupon sent to and stored on a mobile phone that can be exchanged for a rebate, a financial discount etc. at a retailer or merchant when the consumer purchases a product.” 

Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies. 

Based on interviews with CFOs and senior finance executives at six leading international companies, this report presents the strategies they are using to infuse flexibility into their planning, budgeting, and forecasting processes in order to detect and address the constantly changing market realities of today's stubbornly volatile global economy. 

Read this white paper and learn a systematic approach to select software for your planning, budgeting and forecasting needs. Read how to combine today's best practices with leading-edge technology. 

If you want to move beyond the traditional finance role and play a more visible, pro-active role in supporting business decision making, read this white paper today. 

This white paper highlights improvements being achieved by moving to rolling forecasts as contrasted with typical forecasts to the period end (forecasting 'to the wall'). 

Natural disasters, attacks by hackers, a new application gone bad - any or all of these could result in costly disruptions and missed opportunities. Yet many businesses overlook business continuity planning. Learn how savvy enterprises are employing virtualization to strengthen disaster recovery plans. 

For high-tech manufacturers, even a brief delay in design, production, or distribution can severely limit sales and profitability. With so much at risk, speed and accuracy are imperative. Read this white paper to learn what practices, processes and systems will keep your high-tech manufacturing organization on the cutting edge. 

Something as seemingly trivial as a truck hitting a telephone pole can suddenly leave health care employees unable to access clinical applications and patient data. This tip discusses how providers can create, and update, business continuity plans to ensure that key systems and processes are maintained. 

Is your organisation ready to explore the benefits of cloud computing? Read this white paper from IBM and discover how an enterprise architecture approach can help you take the first critical steps to success with Cloud. 

To embrace the new instant-on, mobile, interconnected business world, IT organizations need to transform their infrastructure and data centers to support agility. This video series features 10 expert tips for planning your IT transformation. Check out this brief video for tips 7-5.