Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		E-mail Recovery, Restoration, Search & Analysis by Ontrack® PowerControls™ by Kroll Ontrack. Ontrack® PowerControls™ is a simple yet powerful tool for copying, searching, recovering and analyzing mailbox items directly from Microsoft Exchange Server more... >> Discover more offerings from Ontrack® PowerControls™ by Kroll Ontrack.

The Importance of High-Availability Systems in Disaster Recovery Plans by Neverfail February 01, 2013 - (Free Research) Learn why high-availability systems are integral components of disaster recovery plans in today's always-on business climate by checking out this expert SearchDisasterRecovery.com E-Guide.  (EGUIDE) READ ABSTRACT |

Finding and Fixing VoIP Call Quality Issues by WildPackets, Inc. August 2008 - (Free Research) This white paper examines the various factors that can lead to poor VoIP call quality and how a network administrator can use WildPackets® OmniPeek™ Enterprise to pinpoint issues and keep the VoIP network running smoothly and efficiently.  (WHITE PAPER) READ ABSTRACT |

Redefining Backup & Recovery: A Call to CIOs by CommVault Systems, Inc. May 2012 - (Free Research) Modernizing your IT environment can be a futile development if you don't keep your backup and recovery operations up to speed.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc. June 2008 - (Free Research) Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.  (WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Eliminating Downtime Helps Alexandria Police Department Keep the Peace by Neverfail March 2013 - (Free Research) Access this two-page case study to learn how the Alexandria, VA Police Department eliminated downtime in order to maintain constant communication between the officers and dispatchers.  (WHITE PAPER) READ ABSTRACT |

Automated Disaster Recovery with VMware SRM and Dell EqualLogic iSCSI SANs by Dell, Inc. September 2008 - (Free Research) Dell EqualLogic™ PS Series arrays and VMware® Site Recovery Manager (SRM) software provide integrated, cost-effective, automated site recovery and testing for enterprise data centers.  (WHITE PAPER) READ ABSTRACT |

BACKUP REDESIGN: Do More with Less ... Really! by AppAssure Software, Inc. April 2009 - (Free Research) The call to protect corporate data in less time and for less money has inspired a whole new way of thinking about backup - a complete backup redesign. This paper explores a better way to backup and protect data and applications - disk-based application.  (WHITE PAPER) READ ABSTRACT |

New White Paper: A Breakthrough Approach to Storage and Backup by Nimble Storage December 2010 - (Free Research) This white paper reviews the Nimble Storage solution, describing the functionality, features, and benefits of what CRN test labs calls "highly recommended" and "the Holy Grail of high-performance storage."  (WHITE PAPER) READ ABSTRACT |

How to Accurately Detect and Correct Packet Loss by Silver Peak December 2010 - (Free Research) This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.  (WHITE PAPER) READ ABSTRACT |

Virtualization Success Story: Lessons Learned, Expenses Saved by VMware, Inc. December 2012 - (Free Research) This white paper tells the story of Acorda Therapeutics, a company that transitioned from a near-failing IT infrastructure to virtualizing its business-critical applications with VMware vSphere.  (WHITE PAPER) READ ABSTRACT |

Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company) July 2007 - (Free Research) Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.  (WHITE PAPER) READ ABSTRACT |

Tape Vaulting: What You Need to Know About Tape Backup and Archiving by Iron Mountain March 2012 - (Free Research) Check out this expert presentation transcript with storage industry analyst Lauren Whitehouse to learn about recent developments in tape that are keeping it relevant.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Definitive Guide to Windows Application Server and Backup 2.0 - Chapter 3: Whole Server Backups by AppAssure Software, Inc. September 2009 - (Free Research) Ready to start ensuring solid backups in your environment, the Backup 2.0 way? That's what this chapter is all about, and what I call "whole server backups" is definitely the right place to begin. In this chapter, we'll discuss all the most common types of servers, what their native solutions look like, and assemble a Backup 2.0 wishlist.  (WHITE PAPER) READ ABSTRACT |

Achieving Rapid Data Recovery for IBM AIX Environments: An Executive Overview of EchoStream for AIX by Vision Solutions May 2008 - (Free Research) This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX.  (PODCAST) READ ABSTRACT |

Is Deduplication Right For You? by Spectra Logic Corporation May 2008 - (Free Research) Is deduplication right for you? With all the industry excitement about data deduplication, this is a question you need to ask. This paper reviews the specific benefits of deduplication and how you can evaluate your organization's data in terms of deduplication's potential advantages.  (WHITE PAPER) READ ABSTRACT |

Email Management in Today's Regulatory Environment by Ontrack® PowerControls™ by Kroll Ontrack February 2009 - (Free Research) Many businesses use the Exchange email server because of its full feature set and integration with Microsoft Office via the Outlook email client. But Exchange has one glaring drawback - it is very difficult to restore messages, mailboxes, and other data. Ontrack® PowerControls™ for Microsoft® Exchange Server solves the problem..  (WHITE PAPER) READ ABSTRACT |

CDW Virtualization Overview by CDW Corporation February 2010 - (Free Research) Virtualization is more than just a buzzword. On the server side, companies are in full-fledged execution mode, and on the client side, things are starting to heat up, too. Come join us in CDW's downtown Chicago offices for a chat with Nathan Coutinho, solutions manager for CDW, to learn more about this exciting topic.  (VIDEO) READ ABSTRACT |

Blended interaction : For Inbound and Outbound by Aspect April 2013 - (Free Research) Finding a way to unify, streamline, and simplify communication between employees and customers is key to great customer experience. This resource explores how blended interaction leverages modern enterprise technologies to connect call center agents, consumers, and knowledge workers through a multitude of channels.  (WHITE PAPER) READ ABSTRACT |

Dialing for Dollars: Nine Tips on Call Prospecting by Cisco Systems, Inc. January 2011 - (Free Research) The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.  (WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9 April 2013 - (Free Research) Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.  (CASE STUDY) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize Its Call Center Operations by AMD and VMware, Inc. March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (WHITE PAPER) READ ABSTRACT |

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