If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

Read this e-guide for tips on implementing data deduplication, one of the hottest technologies in data backup and primary storage. Learn all about the advantages and disadvantages of data deduplication as well as the key dos and don’ts of implementing this technology. 

This solutions guide details the four available networking configurations, and the advantages and disadvantages of each with an emphasis on typical Dell system configuration and the hardware offerings. 

Check out this expert presentation transcript with storage industry analyst Lauren Whitehouse to learn about recent developments in tape that are keeping it relevant. 

Every business rules management system (BRMS) migration project requires detailed planning to ensure success. When you are ready to embark on your BRMS migration, read this technical white paper to arm yourself with the necessary information and tools for planning and implementing your move successfully. 

Team interaction is an essential component of job success. Often, the creation of teams can lead to communication breakdown and conflict. Learn to identify positive versus negative conflict and how each can impact on your project. This paper also includes a behavioral quiz to help you determine the health of your team. 

While implementing virus protection, firewalls and data encryption can keep bad guys out, it’s important to remember that threats can also come from within. In this paper, explore the rise and challenges of insider threats and how privileged identity management can enable organizations to improve security, transparency and accountability. 

As users demand more remote access using a variety of endpoints, organizations must implement advanced authentication solutions to ensure the protection of their business. This webcast explores the importance of implementing risk appropriate, multi-layered authentication, and the key factors to consider when selecting an approach. 

Faced with a growing number of client devices, new user requirements, and the challenges of desktop management, many companies are determining that the conventional PC-centric model is no longer effective. This white paper explores the concept behind desktop modernisation and outlines ten reasons to adopt it. 

This exclusive resource presents how you can leverage user virtualisation to your advantage in order to achieve a seamless Windows 7 transition. Learn how to reduce migration complexity and ease system management without added costs. 

IT departments need a solution that meets the evolving needs of both the employees and IT— something not possible with a traditional PC model.  This paper illustrates the benefits of moving beyond the physical PC to a modern desktop that is highly flexible, easy to manage, customizable to suit users’ needs, and ready for new and future technology. 

This white paper shows you how to create a sustainable approach to access certifications and discusses how it enables your company to establish full visibility of user entitlements and roles and automate access certifications and compliance reporting. 

Finding a server/processor platform that fully supports virtual desktop environments is key to success. Dell and Intel provide such a platform with servers, processors, and storage that are designed to run virtual environments.