If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

<p>Many companies are realizing that fixed asset management can be time-consuming and complex, causing them to look for alternative strategies for tracking and reporting. Luckily, new management solutions can help simplify the process, improve efficiency, and cut costs. Check out what these platforms can offer by utilizing this ROI calculator.</p> 

This document details the four available networking configurations for running Hyper-V on Dell™ PowerEdge™ systems. It also discusses the advantages and disadvantages of each networking configuration with an emphasis on typical Dell system configurations. 

As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available. 

<p>Server hardware is a major consideration for companies migrating to newer operating systems. This expert e-guide examines the key players in the marketplace, how virtualization influences purchasing decisions, and common integration oversights so you can take care to avoid them.</p> 

The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum. 

Every business rules management system (BRMS) migration project requires detailed planning to ensure success. When you are ready to embark on your BRMS migration, read this technical white paper to arm yourself with the necessary information and tools for planning and implementing your move successfully. 

Organisations can earn an incremental ROI of 241 percent by using big data technology to examine large and complex data sets, according to this report from Nucleus Research. 

Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. 

<p>Access this essential white paper to discover the six top problems in your data center and how to effectively address them. Learn how to manage a multivendor environment, virtualize without vulnerability, take advantage of the private cloud and more.</p> 

IT managers that fail to embrace on-demand services will hold back the organisation they are supposed to be supporting. Such services can save costs within IT, as well as provide new capabilities to the business that have previously been unavailable or unaffordable. 

Meaningful use is only the beginning:  Efficiency and more –appropriate coding bring savings and increase revenues.  This white paper discusses features and benefits of an EHR system, government incentives, sources for ROI as well as building the business case for EHR.