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The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 31, 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks April 13, 2010 - (Free Research) Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance.  (WHITE PAPER) READ ABSTRACT |

Software Development and Delivery Performance Measurement and Management: Optimizing Business Value in Software by IBM April 14, 2009 - (Free Research) Read this paper to gain insight into a new performance measurement and management solution that identifies business outcomes and aids decision makers in leveraging the software delivery process to drive innovation and accomplish competitive differentiation.  (WHITE PAPER) READ ABSTRACT |

To SaaS or Not to SaaS: Making Your Digital Measurement Count by Unica Corporation - An IBM Company September 23, 2010 - (Free Research) Read To SaaS or Not to SaaS: Make Your Digital Measurement Count by Eric Peterson to choose wisely.  (WHITE PAPER) READ ABSTRACT |

IPTV Test and Measurement Best Practices by Alcatel-Lucent January 2007 - (Free Research) This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system.  (WHITE PAPER) READ ABSTRACT |

Advanced RFID Measurements: Basic Theory to Protocol Conformance Test by National Instruments July 2008 - (Free Research) As RFID adoption continues to grow, engineers are faced with an increasing need to validate tags both for interoperability with products from other vendors and for conformance with the specified protocol.  (WHITE PAPER) READ ABSTRACT |

Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems February 2008 - (Free Research) This white paper details the evolution of traditional Web pages and applications, discussing the defining attributes of the emerging class of Rich Internet Applications (RIAs).  (WHITE PAPER) READ ABSTRACT |

Selecting an Industry-Standard Metric for Data Center Efficiency by APC by Schneider Electric January 2007 - (Free Research) This paper explains some of the metrics that have been used to describe the efficiency of data center physical infrastructure and suggests which metric is the most effective.  (WHITE PAPER) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies December 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.  (WHITE PAPER) READ ABSTRACT |

Establishing a Culture of Measurement - A Practical Guide to BI by Information Builders September 2003 - (Free Research) Learn how Information Builders' philosophy of business intelligence will help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.  (WHITE PAPER) READ ABSTRACT |

Increasing Data Center Efficiency with Server Power Measurements by Intel April 2010 - (Free Research) Learn how Intel IT defined methods for analyzing computing energy efficiency within our design computing environment, using measurements of actual server power consumption and utilization.  (TECHNICAL ARTICLE)

Overall Labor Effectiveness (OLE): Achieving a Highly Effective Workforce by Kronos Incorporated March 2009 - (Free Research) A sound measurement framework is something every manufacturer would like to have. Yet today, most measurement systems focus on machinery effectiveness or production output.  (WHITE PAPER) READ ABSTRACT |

Establishing a Culture of Measurement - A Practical Guide to Business Intelligence by Information Builders Inc. (E-mail this company) March 2006 - (Free Research) BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization.  (WHITE PAPER) READ ABSTRACT |

Podcast: Using Directory Servers for Intelligent Email Management: Introduction to Directory Servers by Sendmail, Inc. November 2008 - (Free Research) This new podcast series focuses on how businesses can leverage Directory Servers for a more secure and intelligent messaging infrastructure.  (PODCAST) READ ABSTRACT |

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

The Top 12 Most Difficult Active Directory Management Tasks by Quest Software, now a part of Dell October 2008 - (Free Research) This paper explains the top 12 Most Difficult Active Directory Management Tasks and provides solution for making them easier.  (WHITE PAPER) READ ABSTRACT |

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation May 2011 - (Free Research) Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs.  (DEMO) READ ABSTRACT |

NetWrix Active Directory Change Reporter - Free! by NetWrix Corporation July 2010 - (Free Research) Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.  (DOWNLOAD) READ ABSTRACT |

Best Practices for Integrating Mac OS X into Active Directory by CDW April 2010 - (Free Research) Watch this seminar and learn how the built-in capabilities of Mac OS® X can enable you to integrate Mac OS X and Active Directory in a way that fits best with your environment.  (VIDEOCAST) READ ABSTRACT |

PowerBroker Change Manager for Active Directory: Continuous Protection for Active Directory by BeyondTrust Corporation April 2013 - (Free Research) Achieve continuous protection and change control management capabilities for Active Directory by downloading your free 30-day trial of PowerBroker Change Manager for Active Directory.  (TRIAL SOFTWARE) READ ABSTRACT |

PowerBroker Recovery for Active Directory: Continuous Recovery for Active Directory by BeyondTrust Corporation April 2013 - (Free Research) Uncover a solution available that monitors and backs up changes in your Active Directory environment, helping your recovery efforts should an unwanted change occur.  (TRIAL SOFTWARE) READ ABSTRACT |

PowerBroker Auditor for Active Directory: Real-Time Change Control for Active Directory by BeyondTrust Corporation April 2013 - (Free Research) Uncover the details of a solution that can help you track the who, what, where, and when for every change made to your Active Directory and Group Policy configurations, helping you maintain compliance and centralize control.  (TRIAL SOFTWARE) READ ABSTRACT |

Active Directory Expert Best Practices and Security Tips by Centrify Corporation December 2012 - (Free Research) Access this expert e-guide for Active Directory best practices and security tips. Learn about securing domain controllers, group policy security settings and more.  (EGUIDE) READ ABSTRACT |

Ensuring High Availability for Active Directory by Quest Software, now a part of Dell September 2010 - (Free Research) Every Active Directory administrator will agree that the health stability and recoverability of Active Directory is essential for the enterprise. If Active Directory fails, even in the slightest manner, one or all of the services and communications with Active Directory can also fail. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Identity Simplification and Consolidation through Virtualization and Synchronization by Agilysys-Sun Technology Solutions March 2009 - (Free Research) You'll want to read this paper if simplifying your company's identity and access management (IAM) infrastructures are on your agenda. Directory virtualization provides new opportunities to move towards this goal by abstracting disparate sources of identity data and presenting them in a unified fashion. Read on for details and more information.  (WHITE PAPER) READ ABSTRACT |

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