Directory General Call White Papers, Directory General Call Software, Directory General Call Research, Hardware and Services

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.

(WHITE PAPER)

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Windows 7 and AppLocker by Global Knowledge

January 2010 - (Free Research)

Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

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Delivering an Identity Service through Virtualization by Radiant Logic, Inc.

April 2011 - (Free Research)

Delivering smarter security and more customized services are at the top of any IT agenda. Both would be easier and cheaper to achieve with a common infrastructure, in what we call an identity and context service. In this paper, we’ll address how such a shared service can serve these two very different IT initiatives.

(WHITE PAPER)

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General Guidelines for Building Effective Service Catalogs by Global Knowledge

December 2011 - (Free Research)

In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.

(HARDWARE PRODUCT)

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Active Directory Provisioning: Overcoming Top Challenges by Quest Software

July 2010 - (Free Research)

In this new Quest white paper, learn about the challenges of managing Active Directory using native tools – and how provisioning in your diverse environment is equally difficult. Then, discover a third-party solution that not only delivers a comprehensive provisioning solution, but one that makes it quick, easy and painless.

(WHITE PAPER)

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Active Administrator™, Version 5.6.1 by ScriptLogic Corporation

December 2010 - (Free Research)

Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.

(TRIAL SOFTWARE)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Adapt your contact center for increased customer satisfaction by inContact

January 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Podcast: Windows Server 2008 R2: Active Directory, Group Policy and the NEW Terminal Services by Dell and Microsoft

November 2009 - (Free Research)

This podcast explores the key changes made to Windows Server 2008 R2 in Active Directory, Group Policy and Terminal Services. Discover how your organization can leverage these improvements for reduced costs, increased control and improved efficiency.

(PODCAST)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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What’s New in Windows Server 2008 R2: Active Directory, Group Policy and Terminal Services by Dell and Microsoft

December 2009 - (Free Research)

In this presentation transcript, IT author Jonathan Hassell walks you through some of the key changes made to R2 in three key areas: Active Directory, Group Policy and Terminal Services.

(PRESENTATION TRANSCRIPT)

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Windows Server 2008 R2: Active Directory, Group Policy and the NEW Terminal Services by Dell and Microsoft

November 2009 - (Free Research)

This webcast explores the key changes made to Windows Server 2008 R2 in Active Directory, Group Policy and Terminal Services. Discover how your organization can leverage these improvements for reduced costs, increased control and improved efficiency.

(WEBCAST)

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Virtualizing a Windows Active Directory Domain Infrastructure by Global Knowledge

October 2009 - (Free Research)

This white paper focuses on best practices for implementing an enterprise Active Directory infrastructure using virtualization technology. We will discuss how to perform a full migration of your physical AD infrastructure to a virtualized environment.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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7 Tips for Achieving Active Directory Compliance by Quest Software

April 2012 - (Free Research)

Discover 7 key tips to help you achieve and maintain compliance in Active Directory, including what to keep an eye on, warning signs to look out for and how to leverage auditing tools to simplify the process in this essential resource.

(WHITE PAPER)

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Disasters within Disasters: Looking Past Microsoft for True Active Directory Protection by Quest Software

December 2011 - (Free Research)

Native Windows tools alone can't protect your business from the many Active Directory (AD) disasters that can occur. Explore comprehensive AD recovery solutions that can help your business recover quickly from disasters ranging from lost AD objects to widespread corruption.

(WHITE PAPER)

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Ensuring High Availability for Active Directory by Quest Software

March 2012 - (Free Research)

This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.

(WEBCAST)

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AD to LDAP Through Virtualization by Radiant Logic, Inc.

January 2012 - (Free Research)

Most enterprises already have a heavy investment in Active Directory. Find out how your business can leverage AD for a more efficient and responsive identity management system.

(WHITE PAPER)

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Integrating Active Directory Users with Remote VPN Clients on a Cisco ASA by Global Knowledge

December 2010 - (Free Research)

This white paper examines how to configure an ASA to leverage AD for remote connectivity. Your users will appreciate the ability to connect in to your internal network to access programs and data with the same user name and password credentials as they do when they are in the office. VPN access via the public Internet is very secure and reliable.

(WHITE PAPER)

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