This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

Desktop virtualization is growing in popularity across the IT industry, but many remain unaware of the best way to approach this initiative. This interactive resource provides a fact-based estimate of the financial impact the project will have on your organization. 

Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights. 

Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. 

In this video, the speaker discusses the three key messages that IT leaders should include in their business case for desktop virtualization: increased security, manageability and flexibility for the end user. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Join Enterprise Efficiency and Dell for an in-depth discussion of how enterprises can build open, capable and affordable virtual infrastructures that produce the IT efficiency they demand. 

The Dell™ Flexible Computing Solutions suite of products and services is designed to simplify and centralize administrator control over end-user desktops while helping enhance security and reduce total cost of ownership. Read this paper to learn more! 

With private cloud, businesses are able to offer scalable, on-demand self-service while reducing operational complexity and total cost of ownership. Discover how businesses can take advantage of seasoned cloud providers accelerate and tailor their cloud deployment to their specific needs. 

Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory. 

While data warehouses are important for many types of analytical systems, they aren’t always necessary. Building a data warehouse can dramatically increase the cost of a BI project. This paper describes data warehouses, along with many other options for placing relevant, timely information in the hands of business users. 

Windows 2003 Server, its workstation cousin Windows XP, and its predecessor, Windows 2000, all bring substantial advances in both reliability and security compared to Windows NT 4.0. This briefing lays out the main security features of the Windows 2003 operating system family, and put them together into a "big picture" context.