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Leverage Active Directory with Kerberos to Eliminate HTTP Password by PistolStar, Inc.

April 2008 - (Free Research)
This paper will discuss the workings and benefits of Kerberos, focusing on its single sign-on capabilities, its multipronged security, and its ease of use. 
(WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

The Top 12 Most Difficult Active Directory Management Tasks by Dell Software

October 2008 - (Free Research)
This paper explains the top 12 Most Difficult Active Directory Management Tasks and provides solution for making them easier. 
(WHITE PAPER) READ ABSTRACT |

Active Administrator™, Version 5.6.1 by ScriptLogic Corporation

December 2010 - (Free Research)
Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights. 
(TRIAL SOFTWARE) READ ABSTRACT |

NetWrix Active Directory Change Reporter - Free! by Netwrix Corporation

July 2010 - (Free Research)
Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance. 
(DOWNLOAD) READ ABSTRACT |

Migrating from Netware to Active Directory by Dell Software

July 2010 - (Free Research)
In this new Quest Software white paper, get the facts on a safe and secure migration from NetWare. Learn the reasons why now really is the best time to put a migration plan together, and discover how automated migration tools make the job easy, accurate and fast. Read this valuable white paper today. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Ensuring High Availability for Active Directory by Dell Software

September 2010 - (Free Research)
Every Active Directory administrator will agree that the health stability and recoverability of Active Directory is essential for the enterprise. If Active Directory fails, even in the slightest manner, one or all of the services and communications with Active Directory can also fail. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

The Active Directory Recycle Bin: The End of Third-Party Recovery Tools? by Dell Software

October 2009 - (Free Research)
Windows Server 2008 R2 offers a number of exciting new features, including an expanded Server Core offering, new Active Directory features, and - of special interest to anyone who has ever wished Active Directory had an “undo” button - a sort of recycle bin for Active Directory objects. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Two Billion Entry Directory Benchmark by Oracle Corporation

April 2008 - (Free Research)
This benchmark evaluates Oracle Internet Directory performance under scales and throughput rates representative of those encountered in production use in both the communications industry and as part of large scale delivery architectures. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for NT to Active Directory Migration by Dell Software

April 2008 - (Free Research)
This document provides best practices for migration from NT to Active Directory. Note that it is not a substitute for Aelita Domain Migration Wizard's User's Guide and on-line help, which contain detailed information on the tool and its options. 
(WHITE PAPER) READ ABSTRACT |

Ensuring High Availability for Active Directory by Dell Software

March 2012 - (Free Research)
This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution. 
(WEBCAST) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Podcast: Using Directory Servers for Intelligent Email Management: Introduction to Directory Servers by Sendmail, Inc.

October 2008 - (Free Research)
This new podcast series focuses on how businesses can leverage Directory Servers for a more secure and intelligent messaging infrastructure. 
(PODCAST) READ ABSTRACT |

Directory Services Integration with Database Enterprise User Security by Oracle Corporation

April 2008 - (Free Research)
This paper presents the EUS deployment options available using Oracle Internet Directory and Oracle Virtual Directory and the use cases will help determine when one is more appropriate than the other based on customer environment. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Active Directory Expert Best Practices and Security Tips by Centrify Corporation

December 2012 - (Free Research)
Access this expert e-guide for Active Directory best practices and security tips. Learn about securing domain controllers, group policy security settings and more. 
(EGUIDE) READ ABSTRACT |

Best Practices for Integrating Mac OS X into Active Directory by CDW

April 2010 - (Free Research)
Watch this seminar and learn how the built-in capabilities of Mac OS® X can enable you to integrate Mac OS X and Active Directory in a way that fits best with your environment. 
(VIDEOCAST) READ ABSTRACT |

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