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CMS selection drives customer experience: A guide for marketers & developers by SiteCore May 02, 2013 - (Free Research) Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools.  (WHITE PAPER) READ ABSTRACT |

Two Billion Entry Directory Benchmark by Oracle Corporation April 2008 - (Free Research) This benchmark evaluates Oracle Internet Directory performance under scales and throughput rates representative of those encountered in production use in both the communications industry and as part of large scale delivery architectures.  (WHITE PAPER) READ ABSTRACT |

Implementing an identity management solution by SAP America, Inc. June 2008 - (Free Research) This document describes the SAP NetWeaver Identity Management products, which cover most of the core functionality for implementing an identity management solution, including a virtual directory.  (WHITE PAPER) READ ABSTRACT |

CRM Buyer’s Guide – 2011 Edition by SearchCRM June 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

GFI FAXmaker by GFI Software GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.  (SOFTWARE PRODUCT)

Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft October 2011 - (Free Research) The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery.  (WHITE PAPER) READ ABSTRACT |

Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry September 2011 - (Free Research) Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place.  (CASE STUDY) READ ABSTRACT |

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc. March 2006 - (Free Research) This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.  (WHITE PAPER) READ ABSTRACT |

IBM Enterprise Content Management and System Storage Solutions: Working Together by IBM October 2008 - (Free Research) This IBM Redbooks publication will provide the necessary information to IBMers, business partners, and customers on how to implement FileNet ECM with IBM Storage Solutions.  (WHITE PAPER) READ ABSTRACT |

Shred-It Goes Mobile with CRM-Service by Kony May 2013 - (Free Research) Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how  mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.  (CASE STUDY) READ ABSTRACT |

CRM and social media - How a blended approach means good business in the hospitality industry by Infor December 2012 - (Free Research) This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.  (WHITE PAPER) READ ABSTRACT |

Will Your Company Benefit from Fax Servers and Electronic Document Delivery? by OpenText October 2010 - (Free Research) This paper discusses how efficient, secure and cost-effective distribution of this business information can have a significant impact on overall business performance by extending process efficiencies. That’s where fax server software can provide a business edge. Read on to learn if your company can benefit from automating document delivery.  (ESSENTIAL GUIDE) READ ABSTRACT |

Connecting Through Content, Issue Two by KnowledgeStorm, Inc (E-mail this company) May 2007 - (Free Research) Connecting Through Content, Issue Two examines how technology buyers search for content and how marketers deliver content to them. Content distribution channels, user search techniques, content registration behavior and other aspects of content distribution and syndication are evaluated.  (ANALYST REPORT) READ ABSTRACT |

Podcast: Using Directory Servers for Intelligent Email Management: Introduction to Directory Servers by Sendmail, Inc. November 2008 - (Free Research) This new podcast series focuses on how businesses can leverage Directory Servers for a more secure and intelligent messaging infrastructure.  (PODCAST) READ ABSTRACT |

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

The Top 12 Most Difficult Active Directory Management Tasks by Quest Software, now a part of Dell October 2008 - (Free Research) This paper explains the top 12 Most Difficult Active Directory Management Tasks and provides solution for making them easier.  (WHITE PAPER) READ ABSTRACT |

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation May 2011 - (Free Research) Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs.  (DEMO) READ ABSTRACT |

Best Practices for Integrating Mac OS X into Active Directory by CDW April 2010 - (Free Research) Watch this seminar and learn how the built-in capabilities of Mac OS® X can enable you to integrate Mac OS X and Active Directory in a way that fits best with your environment.  (VIDEOCAST) READ ABSTRACT |

NetWrix Active Directory Change Reporter - Free! by NetWrix Corporation July 2010 - (Free Research) Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance.  (DOWNLOAD) READ ABSTRACT |

PowerBroker Change Manager for Active Directory: Continuous Protection for Active Directory by BeyondTrust Corporation April 2013 - (Free Research) Achieve continuous protection and change control management capabilities for Active Directory by downloading your free 30-day trial of PowerBroker Change Manager for Active Directory.  (TRIAL SOFTWARE) READ ABSTRACT |

PowerBroker Recovery for Active Directory: Continuous Recovery for Active Directory by BeyondTrust Corporation April 2013 - (Free Research) Uncover a solution available that monitors and backs up changes in your Active Directory environment, helping your recovery efforts should an unwanted change occur.  (TRIAL SOFTWARE) READ ABSTRACT |

PowerBroker Auditor for Active Directory: Real-Time Change Control for Active Directory by BeyondTrust Corporation April 2013 - (Free Research) Uncover the details of a solution that can help you track the who, what, where, and when for every change made to your Active Directory and Group Policy configurations, helping you maintain compliance and centralize control.  (TRIAL SOFTWARE) READ ABSTRACT |

Active Directory Expert Best Practices and Security Tips by Centrify Corporation December 2012 - (Free Research) Access this expert e-guide for Active Directory best practices and security tips. Learn about securing domain controllers, group policy security settings and more.  (EGUIDE) READ ABSTRACT |

Using Microsoft Active Directory in the Domino World by PistolStar, Inc. February 2009 - (Free Research) Active Directory for Windows-based Lotus shops has left administrators with yet another account to manage. Learn about the password management challenges AD brings and the benefits of enabling users to use AD as a central authentication point.  (WHITE PAPER) READ ABSTRACT |

Ensuring High Availability for Active Directory by Quest Software, now a part of Dell September 2010 - (Free Research) Every Active Directory administrator will agree that the health stability and recoverability of Active Directory is essential for the enterprise. If Active Directory fails, even in the slightest manner, one or all of the services and communications with Active Directory can also fail. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

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