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Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry December 01, 2009 - (Free Research) Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.  (CASE STUDY) READ ABSTRACT |

Intelligent Metrics Ensures Success by IFS July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance.  (WHITE PAPER) READ ABSTRACT |

22 Marketing Metrics for Business Executives: An actionable guide to marketing analytics and marketing’s impact on the bottom-line by Birst December 31, 2009 - (Free Research) Read this white paper to learn about a core set of marketing-related metrics that can be understood and tracked by every executive, especially those in marketing. These metrics are necessary to keep executives, especially in marketing, on top of financial, market, and customer trends, as well as sales and marketing benchmarks.  (WHITE PAPER) READ ABSTRACT |

Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc. February 15, 2010 - (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.  (PODCAST) READ ABSTRACT |

TrueCommerce Case Study: Great Functionality and Support Made TrueCommerce’s EDI The Best Value For Digital Blue by TrueCommerce, Inc. February 01, 2010 - (Free Research) Read this case study to learn how to upgrade to an EDI solution that integrates with Microsoft Dynamics® GP 10.0 business system and provides the best possible value.  (CASE STUDY) READ ABSTRACT |

Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company) April 27, 2004 - (Free Research) As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.  (WEBCAST) READ ABSTRACT |

DAM 2.0: Collaboration & Project Management Control: Learn how digital asset management has evolved to address the needs of today’s sophisticated workflows. by Canto Software Inc. March 18, 2010 - (Free Research) Learn how digital asset management (DAM) has evolved to address the needs of today’s complex workflows. DAM must support the needs of organizations that collaborate on project development. Read this paper to find out how Canto enables companies to easily organize, find, share and track their ever-increasing numbers of digital files, in any format.  (WHITE PAPER) READ ABSTRACT |

Populating a Data Quality Scorecard with Relevant Metrics by DataFlux Corporation June 2008 - (Free Research) Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria..  (WHITE PAPER) READ ABSTRACT |

Metrics-Based Sales Productivity – Delivering Dividends for Forward Thinking Sales Organizations by IBM March 2010 - (Free Research) New Sales Performance Management solutions enable sales leaders to align technology to business need and strategy. Read this paper for a series of discussions related to the metrics-based sales productivity solutions that forward thinking sales organizations are employing to harness the power of the pipeline and take advantage of sales analytics.  (WHITE PAPER) READ ABSTRACT |

Storage for PACS - Infrastructure and implementation decisions for managing digital image storage by SearchHealthIT.com and SearchStorage.com March 2010 - (Free Research) For many medical institutions, the expense and management burdens of storing the big files created by picture archiving and communications systems (PACS) are fast growing beyond control. In response, some hospital IT executives are turning to data storage outsourcers.  (EBOOK) READ ABSTRACT |

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits for Contact Centers by Microsoft June 2009 - (Free Research) The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.  (ANALYST REPORT) READ ABSTRACT |

The Empowered Customer: Productivity Enhancements in a Digital Era by Microsoft March 2010 - (Free Research) This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Event Management by BMC Software, Inc. April 2009 - (Free Research) This BMC webcast will present a methodology for identifying the metrics that have the most impact on critical business applications and for creating exception events to notify of critical application problems.  (WEBCAST) READ ABSTRACT |

AirMagnet Spectrum XT by AirMagnet, Inc. February 2010 - (Free Research) AirMagnet Spectrum XT replaces legacy spectrum analyzer solutions in the market that are expensive; can be used only on legacy PCs; and provides a myopic view on solving WLAN network performance problems due to interference.  (DOWNLOAD) READ ABSTRACT |

Guidance for Calculation of Efficiency (PUE) in Real Data Centers by APC by Schneider Electric January 2010 - (Free Research) Unfortunately, commonly published efficiency data is not computed using a standard methodology making it difficult to properly benchmark infrastructure efficiency in data centers. This paper explains the problem and describes a standardized method for classifying data center loads for efficiency calculations.  (WHITE PAPER) READ ABSTRACT |

Combat Cybercrime, Demonstrate Compliance and Streamline IT Operations by ArcSight, Inc. March 2010 - (Free Research) This whitepaper discusses the requirements for a universal log management solution and specifically describes how ArcSight Logger 4 delivers on those requirements. A recent cyberespionage incident at Boeing Corporation is highlighted as an example. Read more to find out.  (WHITE PAPER) READ ABSTRACT |

The Greening of IT: Key Capacity and Performance Metrics by Atrato, Inc. December 2009 - (Free Research) This paper will show how Atrato’s unique products introduce green benefits to the data center while increasing both capacity and performance. Atrato’s no compromise solution gives customers the option to go green while improving the efficiency of their data centers.  (WHITE PAPER) READ ABSTRACT |

VoIP Firewall Solution Brief by SonicWALL January 2010 - (Free Research) Like all IP traffic, VoIP can be prone to security threats from internal and external attacks and application vulnerabilities. However, potential latency, jitter, packet loss and echo due to an underperforming firewall could significantly degrade communications. The ideal solution would provide comprehensive security that introduces no latency.  (PRODUCT OVERVIEW) READ ABSTRACT |

VoIP Solution Brief by SonicWALL January 2009 - (Free Research) When working optimally, VoIP can provide businesses with several advantages over traditional phone services. However, there are two basic obstacles confronting administrators in maintaining optimal VoIP operations: security and quality of service (QoS). Learn more about these obstacles and how to overcome them.  (PRODUCT OVERVIEW) READ ABSTRACT |

CalTech Relies on Nexsan Reliability and Power Efficiency to Store Two Petabytes of Critical NASA Data by Nexsan Technologies February 2010 - (Free Research) With exploding amounts of data, CalTech needed to store critical digital information for NASA on a storage system that could deliver enterprise class reliability with power efficient technology to drive down cost. With over 2 petabytes of data on Nexsan Storage, CalTech has experienced 99.9% hardware reliability over the last 7 years.  (WHITE PAPER) READ ABSTRACT |

The Evolution of IT Operations by ASG Software Solutions February 2010 - (Free Research) Read this paper to learn how organizations have improved service delivery, and at the same time they have also turned their focus to presenting business value more positively.  (WHITE PAPER) READ ABSTRACT |

Advanced Data Protection and Disaster Recovery by Syncsort January 2009 - (Free Research) Coupling NetApp’s SnapMirror and SnapVault technology with Syncsort’s BEX software has created an integrated disk-based solution for data protection and disaster recovery of mission-critical digital assets. Within minutes of an outage or disaster, applications, databases and users can be accessing data and resuming business.  (WHITE PAPER) READ ABSTRACT |

Apriso, Trixell's Manufacturing Operations Portal by Apriso Corporation December 2009 - (Free Research) Trixell is a medical device world leader. Its products can be found in half of all X-ray machines produced worldwide. In eight years, production has increased 50-fold – a huge success, but also a huge challenge. Watch this video to learn more about Trixell and how they’ve overcome the many operational challenges involved in such rapid growth.  (CASE STUDY) READ ABSTRACT |

SAP® BusinessObjects™ Supply Chain Performance Management: Improving Supply Chain Effectivenes by SAP America, Inc. March 2010 - (Free Research) The SAP BusinessObjects Supply Chain Performance Management application helps companies measurably improve supply chain effectiveness, for more responsive supply chain networks and improved cost control. By focusing on the right process metrics, companies can identify and diagnose bottlenecks and more.  (WHITE PAPER) READ ABSTRACT |

Enhanced Interior Gateway Routing Protocol (EIGRP) by Global Knowledge February 2010 - (Free Research) Every routing protocol has some pros and cons and its own metric considerations. In this white paper, we will discuss Enhanced Interior Gateway Routing Protocol (EIGRP), a Cisco-proprietary routing protocol.  (WHITE PAPER) READ ABSTRACT |

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