Digital Customer Tools White Papers, Digital Customer Tools Software, Digital Customer Tools Research, Hardware and Services

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 05, 2011 - (Free Research)

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Alfresco 4: Scalability and Performance by Alfresco Software

May 07, 2012 - (Free Research)

This webcast examines changing ECM needs, how you can update your system accordingly, and an overview of Alfresco's ECM platform.

(WEBCAST)

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CW+: Quocirca report: Digital Britain – opportunities and risks for UK businesses by ComputerWeekly.com

September 20, 2010 - (Free Research)

Digital Britain is the UK government’s strategic vision for the UK digital economy. While social inclusion and rights protection are major themes, the plans will also have a significant impact on businesses.

(WHITE PAPER)

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Online Marketing - How to Create Value from Today's Digital Environment by OpenText

March 29, 2012 - (Free Research)

In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives.

(WHITE PAPER)

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Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 28, 2012 - (Free Research)

The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.

(IT BRIEFING)

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Mobile banking strategies - maximise your revenues by ComputerWeekly.com

December 06, 2010 - (Free Research)

Juniper Research defines mobile banking as “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”.

(WHITE PAPER)

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Minority Report: How science fiction is becoming reality by ComputerWeekly.com

March 02, 2011 - (Free Research)

Customers are urgently looking for the WOW Effect to create awareness and transfer an innovative image. Most digital signage to date has been a video feed or a slide-show, where it is almost like a poster replacement.

(WHITE PAPER)

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How IT can work with the gadget-conscious Generation Y by ComputerWeekly.com

October 13, 2010 - (Free Research)

Generation Y is rapidly entering the workforce, bringing with it the most technology-literate set of workers ever employed. They don’t want to be locked down and restricted – they want flexibility and the freedom to use their own devices and familiar social tools in their jobs. That presents a whole new set of risk management challenges.

(WHITE PAPER)

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Anatomy of a Gh0st RAT - Know Your Digital Enemy by McAfee, Inc.

April 06, 2012 - (Free Research)

<p>The threat experts at McAfee have published an analysis describing in detail how the Gh0st RAT operates with tips on how to identify a host compromised by the RAT and how to defend against it.</p>

(WHITE PAPER)

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Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 29, 2012 - (Free Research)

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)

In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.

(WHITE PAPER)

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ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Digital Transformation: Creating New Business Models Where Digital Meets Physical by IBM

May 2012 - (Free Research)

<p>Access this resource to discover what makes up an enterprise-grade digital transformation strategy. Gain insight into the 3 transformation paths available, 4 factors to consider before choosing a transformation policy, and 5 critical components an effective strategy must contain.</p>

(WHITE PAPER)

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The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)

This report from Accenture looks at the challenges facing the public sector in offering digital services.

(IT BRIEFING)

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Leveraging Web Content Management for Improved Online Marketing by OpenText

April 2012 - (Free Research)

This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.

(WEBCAST)

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UK steps towards “Digital Britain” with the introduction of the Digital Economy Act 2010 by ComputerWeekly.com

June 2010 - (Free Research)

In this article, we describe how some key Digital Britain proposals have been implemented in the Digital Economy Act 2010.

(WHITE PAPER)

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Information Governance Online Symposium -- Next Generation Digital Convergence for All by SearchCompliance.com

November 2011 - (Free Research)

Health care organizations are not alone in their efforts to convert physical records to electronic files. In this two part course, hear little-known insight from John Weathington, recognized author and compliance and risk management expert.

(VIRTUAL SEMINAR)

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22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com

December 2011 - (Free Research)

In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.

(EZINE)

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Lowering Costs and Risks in a Data Exploding World by IBM

May 2012 - (Free Research)

Data never stops growing. In 2009, about 800,000 petabytes existed worldwide. Today, there are 1.2 trillion gigabytes of digital data. How do you handle this inundation of info without allowing it to become the bane of your applications and processes? This presentation transcript can help you turn this chaos into a set of controlled processes.

(PRESENTATION TRANSCRIPT)

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Managing Data Intelligently to Drive Efficiency in the Virtual Era by Dell, Inc.

September 2011 - (Free Research)

Exploding digital data and increased mobility demands are reshaping the IT industry as we know it. Access this resource to learn how 5 businesses have optimized data movement for this new era of IT.

(WHITE PAPER)

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Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com

May 2012 - (Free Research)

In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.

(EZINE)

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Video Collaboration in Education: Building a Foundation for the Digital Age by Polycom, Inc.

March 2012 - (Free Research)

Imagine a virtual classroom with students from around the world, online auditions for a music school, or remote lessons for a child with cancer. Polycom’s video collaboration solutions make this a reality. Learn how mobile video technology can make education more flexible and relevant today.

(WHITE PAPER)

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