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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc..
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10 Ways to Improve B2B Email Deliverability and Effectiveness by Vtrenz, Inc.
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The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix.

July 2008 - (Free Research)
Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Plug & Play™ Gigabit Ethernet Media Conversion Module by Transition Networks

September 2008 - (Free Research)
The Plug & Play Universal Systems Media Converter Module offers the best of both worlds - easy fiber optic scalability and future proofing with today’s cost-effective copper electronics. Read this paper to learn more. 
(ARTICLE) READ ABSTRACT | GO TO ARTICLE

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company)

Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Document Imaging: A Guide to Picture Perfect Implementation by Info-Tech Research

September 2004 - (Paid)
Document imaging technology has matured to the point where it is relatively painless to implement. Explore how document-imaging systems work, and how they can be scaled to meet the needs of your particular environment. 
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

CS-ENTERPRISE--Complete Enterprise Configuration Management System by Configuration Solutions

Our CS-Enterprise software suite allows you to quickly deploy a configuration solution throughout your entire organization and extended enterprise. 
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NetAcuity IP Intelligence Technology by Digital Element.

NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Upgrade and Archive Strategies for Oracle E-Business Suite by IBM.

May 2008 - (Free Research)
Oracle E-Business Suite sites should consider the benefits of database archiving as best practice component in any upgrade plan. Learn how to incorporate archiving into your upgrade plan to reduce the risk of extended downtime and ensure project success. 
(WHITE PAPER) GO TO WHITE PAPER

Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks that Threaten ROI by OnDemand Software (E-mail this company)

May 2007 - (Free Research)
This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and identifies the capabilities – contained in an effective synchronized content development platform – that mitigate the risks and maximize the opportunities for valuable returns on CRM investments and competitive advantage. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya’s Telephony Solutions by Teleformix.

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya’s telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Akamai Dynamic Site Solution for the Retail Industry by Akamai Technologies.

Akamai solutions, retailers can increase conversion rates by improving Web site performance and availability, ensuring customers stay on your site to conclude their purchases while staying away from your competition. 
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Akamai Dynamic Site Solution for the Retail Industry by Akamai Technologies (E-mail this company)

Providing a personalized user experience that encourages consumers to browse and buy requires richer content and applications that are assembled dynamically. Akamai's Dynamic Site Accelerator enables these interactive Web sites by providing performance that is up to five times faster than a Web site's original infrastructure. 
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch by Teleformix.

July 2008 - (Free Research)
ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Information Quality Protection and Assessment by Datanomic.

A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers. 
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Strategies for Customer Growth and Loyalty in the Enterprise by Infor.

February 2008 - (Free Research)
Customer-centric growth strategies are being developed and implemented by enterprises around the world with a goal to deepen relationships with customers and emphasize long-term satisfaction over short-term sales conversions. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
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The eDiscovery Pain Reduction Handbook by Iron Mountain Digital

September 2008 - (Free Research)
This handbook provide legal professionals with insights into the ins and outs of eDiscovery and to offer recommendations on how to develop a proactive approach to litigation readiness. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Benefits and Advantages of Recording and Archiving Calls by Teleformix.

July 2008 - (Free Research)
ECHO digital recording solution brings a whole host of advantages, including dispute resolution, liability management, evaluation support, and more. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Data Conversion Solution - Rapid Implementations by Infosolve Technologies Inc.

Learn about the importance of converting your data and how it can enable you to migrate to a new system, consolidate existing data systems and acquire other data successfully. 
(SERVICE) GO TO DETAILED REPORT

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris

RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Online Video: The New Merchandising by Akamai Technologies.

September 2008 - (Free Research)
This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Removing Internet Anonymity Barriers with IP Intelligence by Digital Element.

January 2008 - (Free Research)
NetAcuity IP Intelligence technology provides an excellent way to non-invasively gather new intelligence about the online universe, and Digital Element delivers the de facto standard in IP Intelligence. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

PeopleSoft Enterprise: Ensure Upgrade Success with Strategies and Best Practices for Leveraging Archiving by IBM.

August 2008 - (Free Research)
Learn how to improve the success of your upgrade project and help your organization better meet the needs of your business users by leveraging data management and database archiving best practices while upgrading PeopleSoft. 
(WEBCAST) GO TO WEBCAST

Guide to Going Paperless: Cut Costs with Document Automation by Equisys Inc

February 2008 - (Free Research)
Document automation software not only removes the cost of printing and posting paper documents, it also reduces the time involved in document production, archiving and retrieval. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Helping CRM Serve its Purpose: How to Reduce the Increasingly Complex Risks That Threaten ROI by OnDemand Software.

April 2008 - (Free Research)
This white paper briefly highlights CRM’s recent evolution, examines the risks that accompany those developments and most important identifies the capabilities contained in an effective synchronized content development platform. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

GoAnywhere: Mutual Bank Finds Secure Data Transfer Solution with Fast Implementation by Linoma Software

August 2008 - (Free Research)
In this case study Think a mutual bank, implemented GoAnywhere software. They chose this product because of the database conversion, the database push, the secure FTP, and the support staff at Linoma. 
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

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