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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Accelerating Carrier Ethernet Revenue through Service Differentiation by InfoVista Corporation

December 05, 2011 - (Free Research)
Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation. 
(VIDEO) READ ABSTRACT |

RADVISION: Recipient of the 2008 North American Videoconferencing Infrastructure Systems Product Differentiation Innovation Award by RADVISION

June 2008 - (Free Research)
Frost & Sullivan presents the 2008 Product Differentiation Innovation Award in the videoconferencing infrastructure systems market to RADVISION. 
(WHITE PAPER) READ ABSTRACT |

JBoss Enterprise SOA Platform and JBoss Enterprise Data Services Platform: Value Proposition and Differentiation by Red Hat

April 2012 - (Free Research)
<p>Read this technical paper to get an overview of JBoss Enterprise SOA Platform and JBoss Enterprise Data Services Platform. Learn how the two systems work together to make your data accessible in real-time, automate processes, and respond to and manage business events more effectively.</p> 
(WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Competitive Differentiation Through Innovation In Business Intelligence by SAP America, Inc.

May 2013 - (Free Research)
Did you know that enterprises typically only use 10% of their data for analytics and decision-making? Is your business letting so much of its data go unused? To get the most value out of corporate data assets, forward-thinking organizations are looking for the right tools -- namely business intelligence (BI) and analytics applications. 
(WHITE PAPER) READ ABSTRACT |

IT matters again by ComputerWeekly.com

December 2011 - (Free Research)
This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. 
(IT BRIEFING) READ ABSTRACT |

Analytics Insights Deliver Competitive Differentiation by Hewlett-Packard Company

July 2013 - (Free Research)
In this resource, learn how retailers should capitalize on omni-channel commerce by leveraging business intelligence from social media and use predictive analytics to optimize business strategies and maximize profitability. 
(WHITE PAPER) READ ABSTRACT |

Great collaboration begins with good governance by IBM

November 2011 - (Free Research)
For a growing number of companies today, collaboration is no longer a “soft,” nice-to-have concept—it’s an essential component for competitive differentiation. In this Tip Guide, learn how organizations can promote and support effective worker collaboration, and how managers can provide effective governance for collaborative efforts. 
(EGUIDE) READ ABSTRACT |

Top 5 Business Challenges in Financial Services: Oracle Process Accelerators as a Solution by Oracle Corporation

October 2013 - (Free Research)
This paper identifies the top five business challenges in the financial services industry and outlines how adopting Oracle Process Accelerators can give a competitive edge. Read on to learn more! 
(WHITE PAPER) READ ABSTRACT |

Pay, Performance, and Productivity by SuccessFactors

February 2014 - (Free Research)
This resource describes how you can use compensation to encourage high performance and ensure talent retention. Read on to learn how to design an effective compensation strategy, uncover the top five myths of compensation management, and more. 
(WHITE PAPER) READ ABSTRACT |

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc.

September 2008 - (Free Research)
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

IBM and Cisco Front Office Solutions for Retail Banking by IBM Line of Business

February 2008 - (Free Research)
Is your bank able to grow targeted areas of business while enhancing market differentiation? Are you able to meet changing individual customer needs and purchase behaviors with the most effective range of products and services? Let IBM and Cisc... 
(WHITE PAPER)

Collaboration: The critical extra ‘C’ in dynamic case management by IBM

November 2011 - (Free Research)
In this Tip Guide, you will learn how collaboration and related approaches enhance dynamic case management, and how collaboration empowers not just a company’s caseworkers (and other “information workers”), but its customers as well. 
(EGUIDE) READ ABSTRACT |

The state of smarter banking: Smarter Industries Symposium, Barcelona, November 2010 by IBM

August 2011 - (Free Research)
This white paper discusses how data standardization along with better analytics and business intelligence can be a defining factor for success in financial markets by enabling smarter banking. Learn how these tools help blunt the impact of radical changes while delivering a better customer experience. 
(WHITE PAPER) READ ABSTRACT |

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation

March 2008 - (Free Research)
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Secure Web Gateway by BlueCoat

September 2010 - (Free Research)
Web application control and data loss prevention are important considerations for future-proofing investments; however, these features are not very mature or widespread. Read on to learn about a critical tool for protecting endpoints from various forms of malware and other security risks. 
(WHITE PAPER) READ ABSTRACT |

Using social and collaborative approaches to take case management to the next level, Part I by IBM

November 2011 - (Free Research)
Read this expert e-guide to learn how collaboration enhances dynamic case management and empowers not just a company’s caseworkers (and other "information workers"), but its customers as well. Find out how organizations can promote and support effective worker collaboration and provide effective governance for collaborative efforts. 
(EGUIDE) READ ABSTRACT |

Corporate-wide customer analytics strategy doesn’t start with data, tools by IBM

September 2011 - (Free Research)
In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy. 
(EGUIDE) READ ABSTRACT |

Call Centre Transformation: Turning Customer Experience Into Profits by SAP AG

December 2007 - (Free Research)
Call centres have been constantly evolving since the last third of the twentieth century. This evolution will continue as innovative information technology and shifting forces of competition drive call centre transformation. Customer interaction has become an important source of differentiation for organisations. Learn more in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Key Business Differentiators Enabled by the Private Cloud by IBM

December 2013 - (Free Research)
This paper looks at these and other private cloud differentiators, examining what they mean for the business and how best to incorporate them into your environment, based on the latest research, technologies and solutions. 
(WHITE PAPER) READ ABSTRACT |

Enable Your Workforce with True Anytime, Anywhere Connectivity by Dell, Inc. and Intel®

December 2008 - (Free Research)
In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say. 
(ANALYST REPORT) READ ABSTRACT |

Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation

November 2011 - (Free Research)
Many CSPs are looking towards Carrier Ethernet services – a way to more rapidly and efficiently deliver the bandwidth requirements and service requirements. If not properly managed, however, operating costs could end up increasing instead of being cost-effective. 
(WHITE PAPER) READ ABSTRACT |

A Success Model For CRM Integration by Scribe Software Corporation

May 2013 - (Free Research)
Access this informative white paper to learn how effectively integrating CRM applications into the enterprise can help you turn CRM into a strategic asset, creating actionable advantage for sales and service teams. 
(WHITE PAPER) READ ABSTRACT |

Top Five Reasons to Sell EMC’s New VNXe Series Unified Storage by EMC Backup and Recovery Solutions

March 2011 - (Free Research)
Learn how to Increase your opportunities and shorten your sales cycle by selling the EMC® VNXe™ series, a new unified storage offering for small and medium-size businesses. Continue reading this paper to learn the top five reasons to sell EMC’s new VNXe series unified storage. 
(WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc.

April 2009 - (Free Research)
This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework. 
(IT BRIEFING) READ ABSTRACT |

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