Differentiation Customer Service White Papers, Differentiation Customer Service Software, Differentiation Customer Service Research, Hardware and Services

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

READ ABSTRACT |

IT matters again by ComputerWeekly.com

December 01, 2011 - (Free Research)

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.

(IT BRIEFING)

READ ABSTRACT |

Phoenix Sky Harbor International Airport by Esri

March 13, 2012 - (Free Research)

Read this case study to learn how the Phoenix airport implemented a geographic information system (GIS) to address their need to improve customer service and safety and allow airport personnel to effectively manage work activities.

(CASE STUDY)

READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

READ ABSTRACT |

Understanding the Value of Customer Experience Management by OpenText

April 02, 2012 - (Free Research)

This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).

(WEBCAST)

READ ABSTRACT |

Transforming the customer experience with technology by OpenText

March 27, 2012 - (Free Research)

In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.

(EGUIDE)

READ ABSTRACT |

CEM - Using the Power of Analytics to Optimize Customer Delight by OpenText

January 02, 2012 - (Free Research)

This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.

(ANALYST REPORT)

READ ABSTRACT |

JBoss Enterprise BRMS Value Proposition and Differentiation by Red Hat and JBoss

March 20, 2012 - (Free Research)

Read this white paper to discover why JBoss Enterprise Business Rules Management System (BRMS), with the inclusion of complex event processing (CEP), might be the best BRMS option for you. Learn how it can improve business agility, reduce costs, and improve customer satisfaction in a wide range of enterprise and government settings.

(WHITE PAPER)

READ ABSTRACT |

Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 29, 2012 - (Free Research)

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

READ ABSTRACT |

Three disruptive forces combine for breakthrough innovation - Viewpoint by Hewlett-Packard Limited

March 09, 2012 - (Free Research)

By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates.

(WHITE PAPER)

READ ABSTRACT |

The New Economics of Terminal Emulation by Micro Focus, Ltd

April 06, 2011 - (Free Research)

The new economics of terminal emulation enables organizations to cut costs from the IT infrastructure while continuing to provide users with a productive, innovative, fully de-risked and supported working environment.

(WHITE PAPER)

READ ABSTRACT |

Itex Offers Clients More Flexible Cloud-Based Managed IT Services with HP Technology by HP & Intel

October 21, 2011 - (Free Research)

This essential resource details how one IT services industry organization employed a converged infrastructure to realize more cost-effective cloud-based managed IT services for offshore clients.

(CASE STUDY)

READ ABSTRACT |

Strategy Guide to Converged Infrastructure in Retail by HP & Intel

October 20, 2011 - (Free Research)

Timely access to information is something retailers need to satisfy consumer needs and wants. HP’s Converged Infrastructure can improve customer service and give retailers a competitive advantage. Learn how, through the use of HP’s Converged Infrastructure, retail businesses can streamline/standardize equipment, and advance their technology.

(WHITE PAPER)

READ ABSTRACT |

Implementing Cloud Storage Metrics to Improve IT Efficiency and Capacity Management by Intel

December 31, 2011 - (Free Research)

Storage capacity utilization metrics provide a framework you can use to analyze and manage SAN storage use across a diverse IT environment. Check out this white paper to explore how capacity metrics can help your organization with efficiency, capacity management, and risk management.

(WHITE PAPER)

READ ABSTRACT |

Turn your business into a social powerhouse by Alfresco Software

May 03, 2012 - (Free Research)

This informative webcast discusses how to harness the power of social media and provides a demonstration of Alfresco's enterprise content management tool.

(WEBCAST)

READ ABSTRACT |

Get Your Business Intelligence in a "Box": Start Making Better Decisions Faster with the New HP Business Decision Appliance by HP & Intel

March 28, 2011 - (Free Research)

In this white paper IDC highlights the latest research about the evidence of the competitive differentiation to be gained from investment in BI and data warehousing. The paper highlights the need to view BI and data warehousing technologies as complementary components of a decision support solution.

(WHITE PAPER)

READ ABSTRACT |

Gaining Competitive Differentiation from Business Intelligence by SAP America, Inc.

September 30, 2009 - (Free Research)

The need to access and evaluate key performance indicators (KPIs) to enable revenue growth, cost cutting and containment, product and service innovation, and risk management is driving organizations of all sizes to continue to adopt BI and analytics solutions at a rapid pace.

(WHITE PAPER)

READ ABSTRACT |

JBoss Enterprise SOA Platform and JBoss Enterprise Data Services Platform: Value Proposition and Differentiation by Red Hat

April 20, 2012 - (Free Research)

<p>Read this technical paper to get an overview of JBoss Enterprise SOA Platform and JBoss Enterprise Data Services Platform. Learn how the two systems work together to make your data accessible in real-time, automate processes, and respond to and manage business events more effectively.</p>

(WHITE PAPER)

READ ABSTRACT |

Cloud-Based Communications: Are They Right For Your Organization?

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.

(PODCAST)

READ ABSTRACT |

Meeting & Managing Your Recovery Time and Recovery Point Objectives/SLA’s by CA ARCserve

December 31, 2010 - (Free Research)

Creating solid SLAs will let you save the day when the unexpected happens — and keep aggressive users at bay with a set of written expectations. Check out this brief white paper to learn how to build a better SLA for your organization.

(WHITE PAPER)

READ ABSTRACT |

How are you elevating Procurement's role in your enterprise? The tools and techniques to help you make the leap by SAP America, Inc.

April 26, 2012 - (Free Research)

New innovations are changing the role procurement plays within the enterprise. This paper discusses how SAP Procurement Solutions deliver a technology platform that empower procurement organizations with strategic differentiation and innovation.

(WHITE PAPER)

READ ABSTRACT |

Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

READ ABSTRACT |

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

READ ABSTRACT |

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM

January 20, 2012 - (Free Research)

Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.

(VIDEO)

READ ABSTRACT |

CW+: How to use predictive modeling to run an effective technology platform by ComputerWeekly.com

January 05, 2011 - (Free Research)

IT is moving from being a point of differentiation for an organisation towards becoming a point of constraint.

(WHITE PAPER)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

Business email address:
First name: (optional)
Last name: (optional)