In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. 

Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 

This paper outlines the differences in features between ESX and ESXi and the architectural differences. It also discusses methods to manage both and how to modify existing scripts. 

In this essential e-guide, expert Brian Madden discusses some of the key differences between remote desktop access and mobile access. Find out how these solutions use different technologies for various use cases, and discover tools that enable the right remote desktop accessibility to fit your user’s needs. 

It's important not to confuse data backups with data archives; backups should not be used as archives and archiving products have many features that backups don’t. Read this white paper as W. Curtis Preston examines these differences further and discusses the dos and don’ts of each. 

As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms. 

If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools. 

This podcast, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 

This report is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. This first installment examines podcasting and provides valuable insight into this red-hot delivery mechanism. 

This brief white paper focuses on the unique order management of B2B commerce, outlining the requirements for distributed order management as a new business requirement and sharing the experiences of Dal-Tile as they implement an end-to-end distributed order management solution from IBM. 

Since virtual machines are used in both server virtualization and desktop virtualization, it is not surprising that administrators try to use the same tool to monitor the performance of both environments. This paper shows how the eG VDI Monitor™ effectively addresses the unique requirements of virtual desktop infrastructure. 

This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought.