This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy. 

LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions. 

Fujitsu has been an insular company, with a market centred in Japan. Does it have what it takes to reinvent itself as a well-represented global player, with cloud computing at its heart? 

Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. 

Packed with graphs and diagrams, the report is essential reading for any organisation working with, or thinking of working with Capita. 

This technical demo showcases tokenization of PAN data from an inbound invoice document. A sample deployment diagram shows where a tokenization broker fits into the back end application infrastructure and demonstrates different tokenization policy controls readily available within the Intel & McAfee product. 

Professor Hans Werner Meuer, co-founder of the Top500 supercomputer list, presents a critical assessment of high performance computing technology and applications. 

How to have a successful customer relationship management (CRM) implementation. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

The Cincinnati Zoo is a shining example of how analytics and business intelligence (BI) can be used to derive valuable insight on your customers and turn it into smarter and better decisions. This case study shows how the zoo capitalized on a BI and analytics platform to increase revenue across all facets of its operation. 

Technology upgrades are a constant in any IT environment, often driven by the need for more capacity or a platform’s end of life. Over the past few years, IT shops have been upgrading to improve their return on investment (ROI) as well. Read this white paper to learn about new ways to maximize technology ROI through better operations management.