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Talladega County 9-1-1: 100% Network Availability for Emergency Calls Countywide with WhatsUp Gold by Ipswitch WhatsUp Gold
March 02, 2011 - (Free Research)
In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network.
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Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony by IBM
December 13, 2010 - (Free Research)
This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
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5 Things You Must Do Before Letting Your Employees Work From Anywhere by Dell, Inc. and Intel®
June 28, 2012 - (Free Research)
This webcast explores how businesses can leverage the latest technologies to transform their workplaces and create collaborative, mobile and productive environments. Learn about the benefits of implementing a connected workplace strategy.
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DDoS Prevention Appliance Report Excerpts by Arbor Networks
February 28, 2013 - (Free Research)
Learn about distributed denial-of-service (DDoS) prevention appliances, the market for such products, the driving calling for their adoption, and much more!
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How Mobile Devices are Driving Innovations in Contact Centers by Avaya
October 29, 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.
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Plantronics UC Toolkit Adoption Guidelines for Success by Plantronics
February 10, 2011 - (Free Research)
Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology.
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Public complaints case study by SAS Institute Inc.
March 21, 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions.
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Unified Communication Manager - Class of Service by Global Knowledge
February 14, 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations.
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TechNet Webcast: Lync for Mobile Devices (Level 200) by Microsoft
May 07, 2012 - (Free Research)
This webcast explores the many productivity-boosting features found in the Microsoft Lync 2010 mobile clients. optimized for mobile connectivity, this will help your mobile workers communicate more easily than ever before, even while on the go.
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Computer Weekly - 14 February 2012: Does government IT deliver value for money? by ComputerWeekly.com
February 14, 2012 - (Free Research)
This week’s Computer Weekly, investigates the costs of government IT, asking whether taxpayers are getting value for money from the 8,000 IT staff employed by Whitehall. We also examine how IT leaders are preparing for the growth of bring-your-own-device policies and the mobile security implications.
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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
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Presentation Transcript: Understanding the Benefits of Application Virtualization by Dell and Microsoft
June 28, 2012 - (Free Research)
Explore how application virtualization can help your business prepare for the consumerization of IT. Access this expert resource to gain insights on its many use cases, how it differs from desktop virtualization, and the substantial benefits it can offer both your IT department and end-users.
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Plantronics UC Toolkit Planning Guidelines for Success by Plantronics
February 10, 2011 - (Free Research)
Communications in today’s enterprise are undergoing dramatic changes as a result of the convergence of computer and voice technologies. As an IT manager, you know that introducing UC audio devices such as headsets and speaker phones into your environment changes the way users communicate and work.
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LogMeIn Rescue by LogMeIn, Inc.
May 02, 2011 - (Free Research)
LogMeIn Rescue lets internal and external IT provide on-demand remote support for PCs, Macs or smartphones. Now IT can access and control the device, to diagnose and solve the problems quickly and securely anytime, anywhere.
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Desktop Virtualization with Citrix XenDesktop - 3 Easy Steps to a Better Desktop by Citrix
December 31, 2008 - (Free Research)
The complexity and cost of running and maintaining the desktop has reached new heights in today's progressively mobile and global business environment. In this paper, we'll take a look at the factors that are changing the world of the desktop and rendering traditional desktop lifecycle management obsolete.
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Kaspersky Endpoint Security 8 for Windows by Kaspersky Lab
October 03, 2011 - (Free Research)
Organizations today must chose and implement the right tools to help control and manage the increasing array of applications, devices and Web content. In this report, uncover a comparative functionality evaluation of Kasperksy Lab’s Endpoint Security 8 for Windows and five other leading endpoint security suites. View now to explore key findings.
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How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.
January 20, 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.
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2013 Mobility Outlook Report by Kony
April 30, 2013 - (Free Research)
This insightful white paper illustrates the state of enterprise mobility and predictions for its growth in 2013. Discover why and how businesses are moving to address complicated systems of mobile devices and applications with greater organizational focus around creating agility in the mobile strategy.
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PCI Council issues mobile application rules for software developers by Hewlett-Packard Company
April 25, 2013 - (Free Research)
The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments.
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