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The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc..
This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware's VDI and ACE. The document also considers the benefits more...
>> Discover more offerings from AMD and VMware, Inc..

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony by IBM

December 13, 2010 - (Free Research)
This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client. 
(WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 29, 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

Five Calls to Make When Developing a Mobile Learning Strategy by SkillSoft Corporation

June 29, 2011 - (Free Research)
Welcome to the exciting (and confusing) world of mobile learning. What are the five calls to make when developing a mobile learning strategy? Find out in this white paper. 
(WHITE PAPER) READ ABSTRACT |

Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center by Avaya

December 31, 2012 - (Free Research)
This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge. 
(WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Adoption Guidelines for Success by Plantronics

February 10, 2011 - (Free Research)
Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology. 
(WHITE PAPER) READ ABSTRACT |

Talladega County 9-1-1: 100% Network Availability for Emergency Calls Countywide with WhatsUp Gold by Ipswitch WhatsUp Gold

March 02, 2011 - (Free Research)
In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network. 
(CASE STUDY) READ ABSTRACT |

Mobile Devices: Changing the Way You'll Service Your Customers by Interactive Intelligence, Inc.

August 15, 2012 - (Free Research)
Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Public complaints case study by SAS

March 21, 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. 
(CASE STUDY) READ ABSTRACT |

Unified Communication Manager - Class of Service by Global Knowledge

February 14, 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations. 
(WHITE PAPER) READ ABSTRACT |

TechNet Webcast: Lync for Mobile Devices (Level 200) by Microsoft

May 07, 2012 - (Free Research)
This webcast explores the many productivity-boosting features found in the Microsoft Lync 2010 mobile clients. optimized for mobile connectivity, this will help your mobile workers communicate more easily than ever before, even while on the go. 
(WEBCAST) READ ABSTRACT |

Computer Weekly - 14 February 2012: Does government IT deliver value for money? by ComputerWeekly.com

February 14, 2012 - (Free Research)
This week’s Computer Weekly, investigates the costs of government IT, asking whether taxpayers are getting value for money from the 8,000 IT staff employed by Whitehall. We also examine how IT leaders are preparing for the growth of bring-your-own-device policies and the mobile security implications. 
(EZINE) READ ABSTRACT |

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com

November 17, 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Understanding the Benefits of Application Virtualization by Dell and Microsoft

June 28, 2012 - (Free Research)
Explore how application virtualization can help your business prepare for the consumerization of IT. Access this expert resource to gain insights on its many use cases, how it differs from desktop virtualization, and the substantial benefits it can offer both your IT department and end-users. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Plantronics UC Toolkit Planning Guidelines for Success by Plantronics

February 10, 2011 - (Free Research)
Communications in today’s enterprise are undergoing dramatic changes as a result of the convergence of computer and voice technologies. As an IT manager, you know that introducing UC audio devices such as headsets and speaker phones into your environment changes the way users communicate and work. 
(WHITE PAPER) READ ABSTRACT |

The New Campus Network is Simply Connected by Juniper Networks, Inc.

May 18, 2011 - (Free Research)
View this webcast and learn about Juniper’s recommendation for building a device and application agnostic network, which is simpler, higher performing and more secure, in an increasingly more mobile user setting. 
(WEBCAST) READ ABSTRACT |

Answering the Call for BYOD by SearchCIO.com

November 13, 2013 - (Free Research)
This expert guide examines mobile device virtualization and discusses what kind of role it can play within your organization. 
(EBOOK) READ ABSTRACT |

LogMeIn Rescue by LogMeIn, Inc.

May 02, 2011 - (Free Research)
LogMeIn Rescue lets internal and external IT provide on-demand remote support for PCs, Macs or smartphones. Now IT can access and control the device, to diagnose and solve the problems quickly and securely anytime, anywhere. 
(TRIAL SOFTWARE)

Desktop Virtualization with Citrix XenDesktop - 3 Easy Steps to a Better Desktop by Citrix

December 31, 2008 - (Free Research)
The complexity and cost of running and maintaining the desktop has reached new heights in today's progressively mobile and global business environment. In this paper, we'll take a look at the factors that are changing the world of the desktop and rendering traditional desktop lifecycle management obsolete. 
(WHITE PAPER) READ ABSTRACT |

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc.

August 02, 2011 - (Free Research)
This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution. 
(WEBCAST)

PCI Council issues mobile application rules for software developers by SearchSecurity.com

April 25, 2013 - (Free Research)
The Payment Card Industry (PCI) Security Standards Council has demanded the development of mobile applications that include comprehensive security controls. This expert resource will help you understand what the new guidelines call for in terms of security controls, the history behind these standards, and further developments. 
(EGUIDE) READ ABSTRACT |

eGuide: Biomedical devices benefit from health care network convergence by Belden

September 26, 2011 - (Free Research)
In this e-guide, sponsored by Belden, you will learn the pros of switching over to a converged network, ultimately enabling you to make a sound judgment call for your organization. 
(EGUIDE) READ ABSTRACT |

Optimize server utilization in real time with HP Virtual Server Environment for HP Integrity servers by Hewlett-Packard Company

December 08, 2008 - (Free Research)
Read this document to learn how HP Virtual Server Environment (VSE), the HP virtualization solution for HP Integrity servers, gives you the flexibility you need to increase the return on your IT investments and become more agile at the same time. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Kaspersky Endpoint Security 8 for Windows by Kaspersky Lab

October 03, 2011 - (Free Research)
Organizations today must chose and implement the right tools to help control and manage the increasing array of applications, devices and Web content. In this report, uncover a comparative functionality evaluation of Kasperksy Lab’s Endpoint Security 8 for Windows and five other leading endpoint security suites. View now to explore key findings. 
(WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 20, 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

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