Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

As the benefits become increasingly evident, more companies are choosing to upgrade their Oracle applications within the next two years. In this e-guide find out exactly what new features are persuading IT pros to take on an upgrade initiative and how they’re approaching the process. 

Recent developments to tape technology, namely the upcoming release of LTO-6, have breathed new life into this aging backup medium. Check out this white paper today to learn why these developments will make tape an affordable and reliable alternative to disk storage. 

Microsoft has provided a way for Windows 7 users to run a Windows XP virtual machine in which the recalcitrant program can be executed, alongside native Windows 7 applications. Read this whitepaper to learn more. 

This white paper looks at the pros and cons of open-source software and helps organizations understand how to build a business case that is based on cost, schedule, performance and risks across the entire program lifecycle not just up-front program inception costs and considerations.  

With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE? 

Each new OS is touted as the “Holy Grail” of features that every IT pro has been waiting for. Windows 7 is no different. This chapter looks at the Windows 7 security features such as BitLocker and Action Center, and separates those that really count from those that sound better on paper. 

There is nothing more important to ensuring good software than QA and testing. However, IT pros often associate these tasks with long hours and challenging issues. Read this white paper to learn about a direct approach to software QA and testing that takes place throughout the application lifecycle to provide better insight into software. 

<p>The same improvements that increase software performance create new security risks that IT pros must contend with. This white paper takes a closer look at the nature of software complexity and describes tactics you can implement to minimize it.</p> 

<p>Object-based file systems offer performance improvements in HPC environments, but many companies are unsure which market options are worth evaluating. This expert e-guide examines several notable offerings and explains how they can eliminate I/O bottlenecks in HPC architectures.</p> 

<p>This Information Security Essential Guide on Threat Management explores the new strategies organizations are developing to tackle the threat of today’s growing malware threats and targeted attacks.</p> 

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