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1 - 25 of 454 | Next Page

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE) READ ABSTRACT |

Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel
March 13, 2012 - (Free Research)
This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support. 
(WHITE PAPER) READ ABSTRACT |

General Guidelines for Building Effective Service Catalogs by Global Knowledge
December 06, 2011 - (Free Research)
In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE) READ ABSTRACT |

Case Study: Increasing IT Flexibility and Agility With a Private Cloud by NetApp
January 05, 2012 - (Free Research)
When the business intelligence platform at Princeston Insurance reached its capacity, the company needed to reevaluate their overall storage strategy. This case study outlines the journey they took to find a new infrastructure solution to increase business agility, IT efficiency and cost-effectiveness. Read on to learn more. 
(CASE STUDY) READ ABSTRACT |

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research)
This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 
(CASE STUDY) READ ABSTRACT |

CIOs Embrace Custom Application Development by SAP America, Inc.
May 17, 2012 - (Free Research)
In a recent IDG survey, nearly two-thirds of CIOs & other senior executives surveyed listed improving customer satisfaction among the top three factors driving the need for custom application development. 
(WHITE PAPER) READ ABSTRACT |

CW+: Analyst's take: Leveraging IBM Cognos software with training by ComputerWeekly.com
December 29, 2010 - (Free Research)
When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM. 
(WHITE PAPER) READ ABSTRACT |

SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel
February 16, 2010 - (Free Research)
Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short. 
(EZINE) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
(SOFTWARE PRODUCT)

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra
December 30, 2011 - (Free Research)
<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p> 
(WHITE PAPER) READ ABSTRACT |

Sun Microsystems' Solutions for Virtualization across the Enterprise by LEGACY - DO NOT USE - Insight
June 2008 - (Free Research)
Sun’s customer-driven approach for how companies implement a virtual environment will enable customers to choose the right virtualization tool for the job yet still maintain cohesive management of a heterogeneous environment. 
(ANALYST REPORT) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com
January 2012 - (Free Research)
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. 
(IT BRIEFING) READ ABSTRACT |

Differentiate Your Company with Complete CRM by Oracle Corporation
February 2009 - (Free Research)
This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. 
(WHITE PAPER) READ ABSTRACT |

The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.
July 2011 - (Free Research)
The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Lead Development by KnowledgeStorm Webinars (E-mail this company)
May 2005 - (Free Research)
Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm. 
(WEBCAST) READ ABSTRACT |

Special report on Dell by ComputerWeekly.com
February 2011 - (Free Research)
It was the company that came from nowhere to revolutionise an entire industry. Dell, originally a provider of desktop PCs, was instrumental in changing the way that the IT business worked. 
(WHITE PAPER) READ ABSTRACT |

Checklist for an Employee-Owned Notebook or PC Program by Citrix
February 2011 - (Free Research)
Interest in offering employee-owned notebook programs (also referred to as "BYO", “BYOC” and “Bring Your Own Computer”) is growing due to better technology, rising user demand and increasing pressure on organizations to reduce costs. A realistic preparedness assessment is critical to meeting business objectives and avoiding additional costs. 
(ANALYST REPORT) READ ABSTRACT |

CW Buyer's Guide: IT Tools by ComputerWeekly.com
May 2012 - (Free Research)
This Computer Weekly buyer’s guide to IT tools shows how you can use software and systems to improve the running of your IT department. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Achieving Business Agility with Application Grid by Oracle Corporation
December 2008 - (Free Research)
Typical IT departments feature islands of isolated infrastructure, leading to inefficient use of servers. The "application grid" concept allows data centres to run more efficiently, using less hardware and less software. This paper explains. 
(WHITE PAPER) READ ABSTRACT |

The Mindset of the Chief Information Officer by ComputerWeekly.com
February 2012 - (Free Research)
This study evaluates the leadership role that Chief Information Officers performs in helping their organisations achieve their commercial goals 
(ESSENTIAL GUIDE) READ ABSTRACT |

Redefining Software Development in Healthcare Information Technology: The Role of Agile ALM, Cloud and Open Source by CollabNet
April 2011 - (Free Research)
The globalization of all industries, the need to decrease application lifecycles and the adoption of agile tools and methods are building momentum and taking on a life of their own. Enterprises of all kinds are realizing that their traditional software development tools and approaches can no longer deliver end-to-end ALM for business agility. 
(WHITE PAPER) READ ABSTRACT |

Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce by Oracle Corporation
March 2012 - (Free Research)
Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way. 
(WHITE PAPER) READ ABSTRACT |

Software Agitation:Your Own Personal Code Reviewer by Agitar Software
April 2012 - (Free Research)
<p>Exercising Java code is a painstaking yet critical process for developers. This white paper explains how you can free up time by implementing a testing tool designed to detect coding errors as you write Java classes, and even after they have been reviewed.</p> 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 454 | Next Page

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