This expert e-guide features insight from quality assurance expert Lisa Crispin on the risks and benefits of outsourcing performance testing. Crispin also offers tips on different performance testing measures and discusses performance testing specialists within agile software development. 

This expert e-guide will help you formulate an application performance management strategy. Read this now and learn about certain techniques that can help your agile development team prevent potential problems before deploying apps. Discover why communication is an essential component to preventing problems, as well as three testing models. 

Watch this final part of a four-part series on approaches to hybrid clouds to learn about maintaining quality from leading companies that rapidly incorporating private and public cloud applications into their legacy application portfolios. 

Application performance monitoring (APM) is gaining traction in today's constantly changing and complex application environment. This paper outlines the increasing need for such a solution, offering insight into the five dimensions of modern APM, how to ensure a positive end-user experience, how to measure APM and so much more. 

In this paper, you’ll find more details about the trends driving online marketing and advice on how to develop your online marketing strategy to reach goals and deliver maximum value from Web initiatives. 

This analyst report examines how you can protect brand integrity and ensure governance through social compliance initiatives. 

This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.   

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

Recent research by SiriusDecisions has shown that the average B2B organization actually utilizes only 6 % of the leads generated per year. If you're like many sales and marketing professionals, the time and money you will spend on online lead generation and management in 2004 will not yield the results you're looking for. 

With the increasing recurrence and sophistication of DDoS attacks on federal government networks, websites and other internet services, strong preventive measures are warranted. Read this white paper and see how leading IBM security experts can help you preempt and mitigate these malicious DDoS attacks on your federal agency. 

In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.