This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like. 

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 

John Rakowski, advisor and analyst at Forrester, offers five tips on optimising and managing company datacentres. 

This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy. 

The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business. 

In this transcript, senior enterprise IT architect Nelson Ruest breaks down some of these scenarios, with details on how Hyper-V can provide benefits in test and development situations and business continuity. 

In this transcript, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer. 

This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

In this transcript, senior enterprise IT architect Nelson Ruest breaks down the seven different layers of the server virtualization architecture, and explains the role the hypervisor plays in the success of that infrastructure. 

Managing power consumption in the data center is a huge concern for IT organizations today. In this presentation transcript, learn about the cost benefits of using Windows Server 2008 R2 for power and energy savings in the data center. The speaker will discuss the trends in this area and offer steps to improve power consumption and costs. 

Nucleus Research assesses Microsoft’s plans to extend  and develop the Microsoft Dynamics CRM platform.