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 •   Customer Relationship Management (CRM)
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The Path to Enterprise Desktops: From Personal Computer to Personalized Computing by AMD and VMware, Inc..
This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware's VDI and ACE. The document also considers the benefits more...
>> Discover more offerings from AMD and VMware, Inc..
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

The Future of Business Collaboration by Citrix Online Go To Meeting

January 16, 2012 - (Free Research)
Watch this on-demand webcast to hear James Ware, executive producer of the Future of Work ? Unlimited, talk about the issues and challenges surrounding remote collaboration and offer guidelines for succeeding in a world characterized by mobility, dispersion, technology and relentless change. 
(WEBCAST) READ ABSTRACT |

UC's Impact on the Network by SearchUnifiedCommunications.com

March 14, 2013 - (Free Research)
This TechGuide from SearchUnifiedCommunications.com looks at how UC applications affect network performance and explains the importance of coordinating deployments with other enterprise IT plans. 
(EZINE) READ ABSTRACT |

The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name by CA Technologies.

September 2008 - (Free Research)
Web collaboration solutions are emerging as one of the building blocks of those applications. 
(WHITE PAPER) READ ABSTRACT |

Getting Started with Microsoft Dynamics CRM Online by Microsoft

December 2009 - (Free Research)
In this short video, we will show you some useful getting started tips to gain the most value out of your Microsoft Dynamics CRM Online evaluation. 
(VIDEO) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 
(VIDEO) READ ABSTRACT |

Integrating and Auditing Content across the Enterprise by ASG Software Solutions

April 2011 - (Free Research)
Read this white paper to find out what your not being told about your companies content management. 
(WHITE PAPER) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com

August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies. 
(IT BRIEFING) READ ABSTRACT |

Video Whitepaper: Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation

June 2009 - (Free Research)
The best time to streamline and turbo-charge the sales process is when competitors are looking the other way. That's why now is a good time to make the shift to a CRM solution that can catapult your organization into the next round of growth. 
(VIDEO) READ ABSTRACT |

University of Houston-Downtown Expands Its Video Horizons by RADVISION

June 2008 - (Free Research)
The University of Houston-Downtown (UHD) needed to replace its existing video network infrastructure (MCUs) with a reliable, robust platform that delivered value added features, such as firewall traversal and high definition support. 
(CASE STUDY) READ ABSTRACT |

New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality by SugarCRM Inc.

December 2007 - (Free Research)
Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release. 
(WEBCAST) READ ABSTRACT |

Integrate Quickbooks Desktop and Salesforce by Scribe Software Corporation

July 2013 - (Free Research)
View this comprehensive webcast to learn how to integrate QuickBooks® Desktop data with Salesforce® using a CRM integration tool. Discover how integration can empower your sales and support teams to make better decisions and handle customer needs. 
(WEBCAST) READ ABSTRACT |

Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting

January 2012 - (Free Research)
This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session. 
(WHITE PAPER) READ ABSTRACT |

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM

January 2012 - (Free Research)
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. 
(VIDEO) READ ABSTRACT |

SCOPIA® Desktop by RADVISION

August 2008 - (Free Research)
SCOPIA Desktop's built- in firewall traversal ensures call connectivity regardless of your partner's firewall configuration. 
(WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Scribe Inside Track - Data integration and Migration Experts by Scribe Software Corporation

January 2011 - (Free Research)
Watch this video to learn about a subscription-based service from Scribe that gives you access to exclusive technical content and other tips and tricks that aren't included in standard documentation.If you're considering tools from Scribe, tune in now and learn more about the options for improved CRM integration. 
(VIDEO) READ ABSTRACT |

SCOPIA Connector for IBM Lotus Sametime by RADVISION

March 2008 - (Free Research)
RADVISION's SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM's next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime. 
(ARTICLE) READ ABSTRACT |

Optimizing VDI with Dell EqualLogic Unified IP Storage - Whiteboard Video by Dell and VMware

November 2013 - (Free Research)
This brief webcast demonstrates how you can optimize and simplify your virtual desktop implementations using Dell EqualLogic unified IP storage. 
(WEBCAST) READ ABSTRACT |

SCOPIA Conferencing Platform for IBM® Lotus® Sametime® by RADVISION

June 2008 - (Free Research)
The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime. 
(WHITE PAPER) READ ABSTRACT |

Transform Your Desktop into a Virtual Workspace using Cisco VXI with VMware View - Presentation Transcript by VMware, Inc.

December 2011 - (Free Research)
Read this resource to learn how Cisco and VMware are partnering to improve business process outsourcing, delivering a secure environment with a new virtual workspace that unifies virtual desktops, voice, and video. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Next Generation Enterprise WAN Video Deployment Guide  by Cisco Systems, Inc.

October 2011 - (Free Research)
Read this white paper to learn how to leverage intelligent new technologies that can address the predictability, performance, quality and security challenges associated with the transmission of video and rich media over enterprise networks. 
(WHITE PAPER) READ ABSTRACT |

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM

January 2012 - (Free Research)
This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. 
(VIDEO) READ ABSTRACT |

8 contact center best practices by Salesforce.com

March 2012 - (Free Research)
Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage. 
(EGUIDE) READ ABSTRACT |

SCOPIA Connector for Microsoft Office Communications Server 2007 by RADVISION

June 2008 - (Free Research)
RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector. 
(WHITE PAPER) READ ABSTRACT |

Customer Video: Ceva Sante Animale by MicroStrategy Incorporated

January 2014 - (Free Research)
Ceva Santé Animale, a global veterinary pharmaceutical company, knew that an online tool wasn't enough to empower their sales reps with the most timely, accurate data out in the field. View this brief video to learn how CSA created a custom mobile app for their customer relationship management (CRM) systems that works online and offline. 
(VIDEO) READ ABSTRACT |

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