Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

How to have a successful customer relationship management (CRM) implementation. 

This expert e-guide discusses mobile sales strategies and sales performance management software and provides best practices in both areas. 

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 

Citrix Systems has implemented an information security strategy and business continuity plan - on the foundation of desktop virtualization - that incorporates technology and best practices designed to mitigate risk while supporting business agility and growth. View now to join a Citrix security insider to explore the benefits. 

This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization. 

Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. 

Desktop virtualization has several advantages for businesses of all sizes, but especially small and medium-sized businesses. Take a look at this expert videocast to learn how implementing desktop virtualization can increase desktop lifespans, ease provisioning labor and increase mobility. 

How much storage do you need to support a virtual desktop deployment? Discover how you can leverage capacity planning to balance performance and the high cost of storage and bandwidth in this expert e-guide. Plus, explore the pros and cons of storage virtualization and evaluate which storage strategies work best for your organization. 

This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. 

In this expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, you will discover the steps essential for effectively integrating server virtualization into your disaster recovery strategy. 

To help simplify enterprise desktop management, Dell and VMware have created a flexible, highly scalable desktop virtualization reference architecture based on Dell PowerEdge servers, Dell EqualLogic PS Series iSCSI SAN arrays, and powerful new VMware View 4 technology.