IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

The Microsoft® Deployment Toolkit (MDT) 2008 provides unified processes and tools for desktop and server OS deployment using a common deployment console and a collection of best practices. The toolkit provides a single mechanism for image creation and an automated installation process to reduce deployment time. 

No single technology guarantees security, however application whitelisting covers situations not addressed by firewalls or anti-virus utilities. This paper focuses on how application whitelisting can be effectively used as an important layer in your security scenario. 

This white paper discusses migration to Windows 7. Migrating to Windows 7 might seem straightforward; however, when it comes to end-user settings, there are a few items you need to carefully consider to allow for a successful migration without disrupting end-user productivity. 

This document is designed to help firms understand their data conversion options. It outlines what data is critical and must be converted for compliance purposes and business continuity, what data is not critical, the relationship between data conversion and reporting, and what to look for in a new technology provider relative to data conversion. 

Throughout this white paper you will learn in five easy steps how the traditional challenges of migrating from one operating system to another can become a thing of the past by using a user workspace management solution. 

With data collections growing at an epic pace, legal teams must sift quickly through documents and e-mail at rates that would have seemed unrealistic just 5 years ago. Simply put, keyword search strategies break when thrown against the mountains of data which define today’s legal matters. 

Next-generation security management must be built upon a foundation of massive data collection, processing, and storage; deep and diverse data analytics; and virtualization and cloud intelligence. Read this paper to learn how to accommodate changing business and technology needs. 

Tableau is Business Intelligence software that helps people visually query and interpret information in databases. It enables users to transform raw data into smart decisions using a drag and drop process that creates vivid, interactive visualizations. 

The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. 

View the slides presented in the "New Research: How to Improve Your B2B Email Marketing Results in 2007" Webcast and find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. 

Check out this e-kit for a collection of resources revolving around project and portfolio management and how to make the best decisions about software and systems investments.