Desktops Call White Papers, Desktops Call Software, Desktops Call Research, Hardware and Services

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Desktop Authority Password Self-Service Version 4.1.1 - Free 30 Day Trial! by ScriptLogic Corporation

April 2009 - (Free Research)

Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.

(TRIAL SOFTWARE)

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Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company)

July 2007 - (Free Research)

Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.

(WHITE PAPER)

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Virtual Desktop Management: Reducing Infrastructure Costs by HP, Vmware and AMD

September 2009 - (Free Research)

This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.

(WEBCAST)

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Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation

September 2009 - (Free Research)

Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.

(TRIAL SOFTWARE)

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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD

July 2008 - (Free Research)

Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.

(CASE STUDY)

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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

Overview of Windows Search Technologies by Global Knowledge

February 2009 - (Free Research)

This paper helps us to understand the importance of desktop search tools fit in the universe of Microsoft search tools.

(WHITE PAPER)

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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

September 2009 - (Free Research)

This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

(WHITE PAPER)

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Podcast- Picking the Right Thin Client by Pano Logic, Inc

November 2009 - (Free Research)

This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.

(PODCAST)

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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 2009 - (Free Research)

This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.

(PRESENTATION)

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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)

Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

(WHITE PAPER)

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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

Still Struggling to Reduce Call Center Costs without Losing Customers? by SAP AG

February 2008 - (Free Research)

Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.

(WHITE PAPER)

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Cisco IP Phone Features by Global Knowledge

February 2009 - (Free Research)

This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

September 2009 - (Free Research)

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

(WHITE PAPER)

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Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online

September 2009 - (Free Research)

In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.

(WHITE PAPER)

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Get More Value from Audio Conferencing by Citrix Online

September 2009 - (Free Research)

Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.

(PODCAST)

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E-Guide: Expert Guide to Matching Virtual Desktops with Your Users' Needs by Citrix

December 2009 - (Free Research)

In this expert E-Guide, brought to you by SearchVirtualDesktop.com and Citrix, you will discover how virtual desktops can be used to meet the growing demands of today's businesses. Gain insight into the significant benefits associated with virtual desktop technology and explore the top ways VDI can improve the security of your organization.

(EGUIDE)

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E-Book: TechFocus: Virtual Desktop Infrastructures by Citrix

December 2009 - (Free Research)

In the vast and complicated virtual desktop ecosystem, finding the right balance of protocols, bandwidth and third-party tools will make it a success in your data center.

(EBOOK)

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Remotely Manage Wired and Wireless PCs from the Same IT Console by Intel Corporation

August 2008 - (Free Research)

In this whitepaper learn about the latest notebook and desktop PCs with Intel vPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management.

(WHITE PAPER)

Presentation Transcript: Developing A Successful Proof-of-Concept for a Virtual Desktop Pilot by Forsythe

December 2009 - (Free Research)

Virtual desktops provide many consolidation opportunities, as well as some unique security and business continuity advantages. This transcript will give you an overview of desktop virtualization, highlight several virtual desktop solutions, and analyze the operational efficiency gains possible with desktop virtualization.

(PRESENTATION TRANSCRIPT)

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XenApp and XenDesktop: Application Virtualization and Desktop Virtualization are Better Together by Regan Technologies

November 2009 - (Free Research)

This document is designed to help Citrix XenApp customers understand how and when Citrix XenDesktop can be used with Citrix XenApp to deliver virtual desktops to further reduce application and desktop computing costs and provide greater IT and user flexibility compared to traditional application and desktop management models.

(WHITE PAPER)

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Client Virtualization : The What, Who, Why and Why Nots? by Dell and VMware

December 2009 - (Free Research)

In this mediacast, learn how to utilize virtual desktop infrastructure (VDI) technology to enhance desktop flexibility and IT agility. Discover how to deploy and manage your desktop infrastructure effectively. Learn how VDI technology enables you to consolidate virtual desktops while managing your entire desktop not just applications.

(WEBCAST)

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VDI Comparison Kit by Citrix

September 2009 - (Free Research)

Are you looking for the right Virtual Desktop Infrastructure (VDI) product for your organization? Check out this Citrix e-kit for current information about desktop virtualization products.

(INFORMATION CENTER)

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