One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Connecting virtual desktop technology with the disaster recovery process has probably not been a major focus for organizations; however, integrating a disaster recovery plan for the virtual desktop is moving up organizational priority lists for a multitude of reasons. 

How many hours/days does it take to get new PC's prepared for a new employee? What happens when 100 new PC's arrive? Is your desktop management plan missing a key ingredient? Let us help. 

To help simplify enterprise desktop management, Dell and VMware have created a flexible, highly scalable desktop virtualization reference architecture based on Dell™ PowerEdge™ servers, Dell EqualLogic™ PS Series iSCSI SAN arrays, and powerful new VMware® View 4 technology. 

This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific GLBA mandates while increasing overall efficiency and agility. 

The PCI DSS standard was created to prevent credit card fraud by requiring the implementation of certain controls and processes by all entities involved in the processing of credit cards. This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific PCI DSS mandates. 

This white paper describes how to create a virtualization strategy that improves mobility, flexibility, security, and compliance. It also introduces comprehensive desktop-virtualization solutions from Microsoft. Finally, it provides high-level guidance to help companies develop a desktop-virtualization strategy. 

The need to protect sensitive data has increased dramatically in the past several years. This can be attributed to a continually-evolving environment in which business requirements have changed and in which new regulatory mandates have come into existence. 

CIOs are focused on raising the ROI of IT, expanding business impact, and making innovations real. This whitepaper focuses on two high return options–license cost optimization and migration to a lower total cost infrastructure to deliver the same or better business value. 

Whether the economy is doing well or not, business leaders are always looking for the technological edge to bump up productivity and get more out of their workers. But new innovations always introduce new risks. The hallmark of a good C-level executive is the ability to balance the benefit of innovation with solid risk mitigation. 

In this podcast, learn how to best approach a hardware and software refresh. Gain insight into key systems management considerations for a desktop and server upgrade including costs, security and compliance. 

Desktop virtualization is a suite of technologies that remove the physical desktop, operating system and computing device physically sitting on the desktop, and aggregates those resources in the data center. Read this whitepaper to learn the benefits and immediate cost savings of these technologies to your organization's data center. 

One of the greatest challenges facing IT professionals today is the number and variety of desktop virtualization (VDI) solutions from which they can choose. This white paper examines four major considerations for efficient, effective and successful PoC results to help you choose the proper VDI solution for your organization.