This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 

Discover how your organization can overcome many VDI storage-related challenges and maximize the return on your desktop virtualization project by leveraging shared storage. Explore the advantages this storage approach offers virtualized environments, and learn how you can easily enable shared storage. 

Desktop virtualization and cloud computing are capturing the attention of IT professionals, but like most major initiatives, these technologies require careful planning. This expert e-zine offers tips and tricks to help you determine the proper uses for desktop virtualization and minimize the risks of an outage in your cloud environment. 

Introducing virtual servers into your data center both simplifies and complicates your backup processes. This expert webcast explores the best practices for backing up and recovering critical VMs to avoid these potential obstacles. 

Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. 

Web collaboration solutions are emerging as one of the building blocks of those applications. 

Tthis paper provides insight into the top-four worst practices for BI. It also provides guidance on how to avoid and/or overcome worst practices in order to tap into the true power of BI. By reading this paper, you will have a solid understanding of how to avoid BI failure and achieve success with your BI initiatives. 

Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 

This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution. 

This presentation transcript explores the role that planning plays in the success or failure of virtualization adoption. Gain insight into each phase of the project life cycle and how the associated processes can be improved for effective implementation. 

This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking. 

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM. 

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.