Discover innovative commerce technologies designed to enable businesses to sell smarter and transform buyers into loyal, returning customers. Uncover the 6 key selling areas these strategies target, including cross-channel selling, payments and settlements, store solutions, distributed order management, and more. 

This IDC white paper considers the concept of desktop virtualization, specifically as made available by VMware’s VDI and ACE. The document also considers the benefits and limitations of these technologies as well as the best use cases for each, exemplified through user case studies. 

With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors. 

Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more. 

This informative webcast discusses how to harness the power of social media and provides a demonstration of Alfresco's enterprise content management tool. 

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM. 

This paper discusses using predictive analytics to improve customer satisfaction. 

Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania. 

This white paper focuses on DPA of order management processes governing incoming documents, and more specifically on customer orders (incoming documents also include supplier invoices). 

Organizations often limit business intelligence to a few back-office analysts, using tools that cost too much and are more complex than the average information worker can handle. Attend this Webcast to learn about new, innovative technologies that will help deliver timely, accurate information to everyone from managers to analysts to customers. 

At the core of the programme is the vision of providing political, business and ICT leaders with greatly improved agility, flexibility and choice in the ICT that enables the public sector and to deliver substantial cost savings on both existing and new ICT services.