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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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WorkplaceControl for Notes by AedifiComm
November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 18, 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated Change Management module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation
April 01, 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation
April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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The Economics of Embedded Development, Testing, Deployment and Support by IBM
December 2008 - (Free Research)
This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk.
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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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XenDesktop - Design Handbook by Citrix
October 2009 - (Free Research)
The XenDesktop Design Handbook contains a collection of the best practices for designing a XenDesktop solution. The handbook is meant to be used by consultants and architects in the designing of an appropriate XenDesktop solution.
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NEMA Electrical Enclosures & Industrial Cabinets by AutomationDirect
AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.
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Show Me: Automatic Presentation for Visual Analysis by Tableau Software
February 2008 - (Free Research)
Learn about an integrated set of user interface commands and defaults that incorporate automatic presentation into a visual analysis system. Explore best practices for graphic design and visual analysis that will enhance the user experience.
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Planning & Architecture for SharePoint 2010 by Microsoft Corporation India Pvt Ltd
December 2009 - (Free Research)
The content in the planning and architecture guides IT Pros in the development of conceptual, logical, and physical designs for configuring Microsoft SharePoint Server 2010 features, servers, and topologies.
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Human Machine Interface (HMI) by AutomationDirect
C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.
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Interact with, Visualize, Design, and Deploy Your Data by SAP AG
December 2008 - (Free Research)
With Crystal Reports® software from the SAP® BusinessObjects™ portfolio of solutions, you can empower end users to explore reports interactively, create compelling reports with stunning visualizations, and develop powerful data "mashups."
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Why Choose Intel Server Products? by Intel Corporation
March 2009 - (Free Research)
Watch this brief, engaging youtube.com video to learn how Intel server products meet or exceed rigorous quality standards both company-wide and according to international requirements.
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Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc.
(E-mail this company)
October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.
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