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Whatever Happened to Service? by SERVICEPower. June 2008 - (Free Research) After investigating the market, Quality Store selected an integrated retail scheduling system from SERVICEPower that provides guaranteed client and customer service results.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Improve Plant Performance and Communication with Design Operate Maintain (DOM) by IFS March 2008 - (Free Research) Listen to this podcast to learn how design operate maintain (DOM) can help you eliminate communication problems between maintenance, operations and designers working on your plant.  (PODCAST) READ ABSTRACT | GO TO PODCAST

Predictive IT Management: Taking the Risk out of SAP Projects by HyPerformix July 2008 - (Free Research) In this videocast Bruce Milne discusses predictive IT management and how it assists in key IT initiative decisions.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Fixed-Mobile Convergence for High Performance by AT&T Corp October 2008 - (Free Research) Fixed-mobile convergence promises to bridge the gaps that divide mobile workers from their customers and business associates, while empowering mobile workers with all the information and communication capabilities available back at headquarters.  (WHITE PAPER) GO TO WHITE PAPER

Using Statistical Modeling to Increase Donations by Blackbaud, Inc. (E-mail this company) June 2004 - (Free Research) More and more, nonprofits are relying on statistical modeling to help them target best prospects and strengthen fundraising programs. Learn how custom statistical models provide information about a prospect's likelihood not only to give, but also to give to your specific organization.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Realize the Benefits of Design, Operate, Maintain Today by IFS July 2008 - (Free Research) Industrial facility designers and those who operate and maintain those facilities need to work together closely to improve plant efficiency and business profitability over time.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Turn the Dial to "On" with Effective ITSM and Relieve IT Pressure Now by Numara Software August 2008 - (Free Research) Listen to this Webcast to learn about the key challenges surrounding IT Service Management (ITSM), how organizations are resolving those issues, and what tools your organization can leverage to increase its ITSM efforts.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices: Effective Planning for SAP NetWeaver Upgrades by HyPerformix July 2008 - (Free Research) This document discusses key factors for effectively planning, reducing costs and most importantly minimizing the risk of your SAP NetWeaver Upgrade.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel Lucent August 2008 - (Free Research) This white paper dimensions the two-stage evolution from today’s prevalent product level support model to network-level support and ultimately to service-level support.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Solving the E911 Enterprise Location Challenge by Avaya, Inc July 2008 - (Free Research) Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Secure Network Gateway by Momentum Systems Secure Network Gateway provides managed file transfer software that automates the exchange of files between an organization's business processes and its customers. It establishes an easily scalable automated file transmission gateway, automating file flow for organizations in a variety of industries, including banking, health care and insurance.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Adaptable Business Architecture: How SIP and Web Services Transform the Voice Self Service Model by Avaya, Inc June 2008 - (Free Research) This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Top 5 Ways to Identify Sales and Marketing Misalignment by The Content Factor (E-mail this company) November 2006 - (Free Research) As a manager faced with misaligned marketing and sales operations, what can you do? CRM-based dashboards and campaign management solutions can help bridge the gap and provide a more integrated view of sales and marketing activities. This paper explains some things you can do before major campaigns to ensure cohesion between sales and marketing.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Case Study: Leading Gaming and Entertainment Company Increases Customer Loyalty with Equifax Database Solutions by Equifax. March 2008 - (Free Research) Read this white paper to explore a case study detailing how to increase customer loyalty and drive repeat visits to vendor locations. Explore a database that offers a single customer view, facilitating convenient, relevant offers to consumers.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

GFI FAXmaker by GFI Software, Inc. GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Producing On Demand Video for the Web by Akamai Technologies. March 2008 - (Free Research) This paper will help you understand and select from the most popular video formats, it provides an overview of video processing and encoding practices that can help you create the best-looking Web video for your Web site.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SANmelody - Affordable, High Performance, by DataCore Software Corporation. DataCore SANmelody overcomes the high cost barrier and complexity of traditional SAN storage. SANmelody converts standard Intel/AMD servers, blades or virtual machines (VMs) into fully capable storage servers.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

DataCore UpTempo Performance Acceleration Software by DataCore Software Corporation. UpTempo™ is powerful, performance accelerator software for Windows-based systems. It dramatically speeds up applications by making the computer system read and write data to its disk drives more efficiently.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Data Modeling: A Necessary and Rewarding Aspect of Data Management by Burton Group. July 2008 - (Free Research) Data modeling has evolved from an arcane technique for database designers into an entire family of interrelated techniques that serves many constituencies, including techno-phobic business stakeholders and users. The new maturity of modeling to…  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Strategic Insight for Your SAP Deployment: The Top 3 Techniques for Capacity and Performance Management by HyPerformix July 2008 - (Free Research) The emerging best practice of predictive analysis provides accurate predictions of performance and capacity, hands-on real observed results, that allow you to make informed business decisions about IT investments.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SAS®9: Beyond Business Intelligence by SAS Institute Inc. September 2008 - (Free Research) SAS®9 takes you beyond business intelligence as you know it with a single, scalable platform for delivering proven predictive analytics and a consistent and rewarding user interface experience.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Strategies for Distributing Your Online Content: Why, Where and How by KnowledgeStorm Webinars (E-mail this company) July 2006 - (Free Research) In this one hour Webcast, presented by Jeff Ramminger, EVP KnowledgeStorm, learn how you can develop more effective content, make it available more efficiently and influence the most important decision makers at the right stages of the buying process.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Securing and Integrating File Transfers over the Internet by Momentum Systems September 2008 - (Free Research) For most organizations moving external file exchanges to the Internet is unchartered territory. Read this paper to learn how to secure and integrate file transfers over the internet.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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