The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live. 

Read this paper to learn how to enable a fast, scalable, fault-tolerant distributed foundation for data management that runs dynamically across the many-machine, many-core, memory-based computing topologies that today's organizations are assembling from existing IT resources and pay-as-you-go clouds. 

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 

With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers’ terms. 

Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 

While desktop virtualization and VDI are certainly becoming trendy, the reality today is that properly designing a system is still complex and a source of worry and confusion for many architects. 

Hot spots can seriously reduce the efficiency of an organization's computer equipment. Watch this webcast for expert tips on remediating your data center's hot spots and discover the costs associated with the task. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million. 

Access this resource to discover a set of new and innovative approaches to overcoming network complexity. Take the risk and effort out of network administration and enable your enterprise to operate in an efficient manner while regaining confidence in your campus networks. 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 

This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.