In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Legacy networks aren’t fulfilling the needs of modern organizations. Discover how software-defined networking (SDN) powered by the OpenFlow protocol can be a game changer for you by helping you achieve a next-generation network that satisfies all of today’s needs. 

In this white paper, we will discuss how SharePoint workflows work and how you can implement them to im­prove existing business processes. We will look at the existing predefined workflows that come with SharePoint and you will see how to create your own using the SharePoint Designer. 

According to Enterprise Integration Patterns author Gregor Hohpe, a new set of architectural techniques could help designers to better understand the elaborate conversation, workflow and event patterns that are seen more often these days. Read this e-guide to discover software that visually connects components in Apache Camel-based integrations. 

Read this paper to learn how to enable a fast, scalable, fault-tolerant distributed foundation for data management that runs dynamically across the many-machine, many-core, memory-based computing topologies that today's organizations are assembling from existing IT resources and pay-as-you-go clouds. 

Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 

While desktop virtualization and VDI are certainly becoming trendy, the reality today is that properly designing a system is still complex and a source of worry and confusion for many architects. 

<p>Learn how one organization migrated to a high performance Linux operating system to see benefits like greater server capacity, increased scalability, reduced costs and more.</p> 

<p>When it comes to IT, Linux is everywhere. From smart phones to powerful computer systems, this flexible operating system addresses a significant number of usage models. Read this white paper to learn more about the universal platform and discover all the computer segments that it plays a role in.</p> 

Test, assess and report on Windows® 7 operating system compatibility with your application portfolio to help reduce project risk and shorten remediation and packaging timelines. Read this data sheet to learn about Dell Application Compatibility Factory (ACF-POC), which helps determine your organization's application compatibility with Windows 7. 

This white paper outlines the features and technical specifications of Dell's PowerVault NX3000 with Microsoft Storage Server 2008 R2. 

This paper examines how virtualization has become such a hot topic that the number of virtualization techniques, tools, and technologies is into the dozens, and that’s just from Microsoft. Some of the benefits of virtualization include hardware cost savings, configuration optimization, less disruption, and easier reallocation of resources. 

Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1.