In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Supply chains are the blood of your business - incredibly complex, yet vital to your success. This paper explores the relationship between partners and processes and the need to enable electronic data exchange with all your suppliers. Read this to learn about the limitations of traditional integration methods and new options that enable e-commerce. 

The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live. 

Explore new thinking on how to manage the increasing complexity of today's supply chains – and how leading companies are evolving their approach to encompass multitier business networks enabled by electronic data exchange. They are jettisoning traditional EDI for simpler, more affordable automation techniques. 

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 

This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century. 

It is well-known that eCommerce transactions require a level of trust between participants in that trust, in this context, gives each partner confidence that the other will fulfil his part of a bargain in the future. 

Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more. 

This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan. 

Nissen Chemitec America has utilized several different systems to manage enterprise operations but these systems weren’t designed to meet the specific needs of automotive injection molding suppliers. Nissen selected EnterpriseIQ because it meets manufacturing-specific functionality and automotive industry requirements in a single-database system. 

In this video, FuseSource engineer Claus Ibsen introduces Apache Camel, a lightweight integration framework that can help you go from enterprise integration patterns (EIPs) to production. Hear why popular open source projects and multple enterprise service bus (ESB) servers include Apache Camel in their distributions.