WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

HP Virtualized Infrastructure Solutions for mySAP™ Business Suite - A Roadmap to Increased Flexibility and Manageability of Your SAP Landscape by Hewlett-Packard Company July 2008 - (Free Research) The HP Virtualized Infrastructure Solutions for mySAP Business Suite provide the infrastructure components, management tools, and best practice methodologies to implement and operate SAP's Adaptive Computing infrastructure.  (WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Clinical Approach to Technical Upgrade by Hexaware Technologies October 2011 - (Free Research) In this paper, discover the reasons why you should be considering an SAP upgrade to improve enterprise resource planning (ERP) and how to get started. Learn about new features of the latest SAP release as well as the technical advances and new technologies available to you.  (WHITE PAPER) READ ABSTRACT |

Advancing your SAP Netweaver: Maximize the value of SAP Netweaver with Atos Origin by Atos Origin November 2009 - (Free Research) Enterprises that embrace SAP NetWeaver early will gain a tremendous competitive advantage. And by using the proven experience of Atos Origin, nothing is left to chance. Atos Origin will provide transparency regarding the costs and benefits and help turn your vision into results using our proven global SAP expertise and integration experience.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Duet Beat Newsletter, March 2007 by Duet for Microsoft Office and SAP March 2007 - (Free Research) Duet provides key reporting and analytics capabilities, helping end-users access up-to-date enterprise information from mySAP applications from within the familiar Microsoft Office environment.  (NEWSLETTER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

Integrating multiple channels to build a single view of the customer by Genesys February 2013 - (Free Research) CEM is about so much more than just technology. It's also important to focus on implementing the right processes to facilitate collaboration across different departments and multiple applications. This expert resource describes proven strategies to optimize resources for CEM.  (EGUIDE) READ ABSTRACT |

Discover, deliver and set the right customer experience expectations by Genesys February 2013 - (Free Research) This expert resource examines the ways businesses can make sure that their organizations are empowering agents with the right technology to resolve problems by providing the right information to the agent at the right time and proactively discovering and delivering on customer expectation.  (EGUIDE) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD....  (HARDWARE PRODUCT)

8 Simple Rules for Designing Threaded Applications by Intel Software Network November 2007 - (Free Research) This article gives 8 Simple Rules that you can add to your palette of threading design methods. By following these rules you will have more success in writing the best and most efficient threaded implementation of your applications.  (WHITE PAPER)

CFD for Mechanical Design Engineers: “A Paradigm Shift for Better Design” by Mentor Graphics June 2010 - (Free Research) This paper provides CIMdata’s perspective on Computational Fluid Dynamics (CFD) analysis, including its motivation for use, value and future. It also describes Mentor Graphics’ FloEFD CFD analysis solution that is designed to provide product designers and engineers with direct access to CFD techniques directly in their design (CAD) environment.  (WHITE PAPER) READ ABSTRACT |

Seamless Design and GIS Integration by Autodesk July 2008 - (Free Research) With Autodesk Map 3D and Oracle Spatial forming the core of its GIS, Tacoma's efforts have met with spectacular-and award-winning-success.  (CASE STUDY) READ ABSTRACT |

Cost Effective Techniques for Designing the Data Warehouse by Embarcadero Technologies, Inc. November 2010 - (Free Research) A cost effective data warehouse project doesn't have to be an oxymoron. Rather than committing to a full-fledged waterfall style approach, it is possible to build a data warehouse incrementally and inexpensively, while at the same time preserving high-level architectural goals that lead to a true enterprise data warehouse. View this webcast now.  (WEBCAST) READ ABSTRACT |

Designing Secure Multi-Tenancy into Virtualized Data Centers by Continental Resources April 2010 - (Free Research) Today’s traditional IT model suffers from resources located in different, unrelated silos—leading to low utilization and gross inefficiency. Enterprise servers reside in one area of the data center and network switches and storage arrays in another. This document describes the design of - and the rationale behind - the Secure Cloud Architecture.  (WHITE PAPER) READ ABSTRACT |

The Role of Isolation Transformers in Data Center UPS Systems by APC by Schneider Electric November 2010 - (Free Research) Most modern UPS systems do not include the internal transformers that were present in earlier designs. This evolution has increased efficiency while decreasing the weight, size, and raw materials consumption of UPS systems.  (WHITE PAPER) READ ABSTRACT |

With Dashboards - Formatting and Layout Definitely Matter by Corda Technologies September 2008 - (Free Research) Read this whitepaper to learn the best practices for dashboard formatting and layout. It also discusses nine dashboard design problems and solutions.  (WHITE PAPER) READ ABSTRACT |

Design Reuse: The Key to Building Better Products Faster by PTC Small/Med Product Development October 2008 - (Free Research) Learn how design reuse can save up to 75% of modeling time, improve product quality and time-to-market and reduce the risk of fundamental errors in this feature article.  (WHITE PAPER) READ ABSTRACT |

Cisco Smart Designs: Build Profit into your Small Business Networks by Cisco Systems, Inc. April 2010 - (Free Research) Tired of building small business networks from scratch? Here's a way that's simpler, more effective and more profitable - for everbody. Read this white paper to learn about the features and business benefits of Cisco® Smart Designs.  (PRODUCT OVERVIEW)

Design Matters! Enabling better collaboration by IBM November 2012 - (Free Research) This resource describes how Design Management capabilities can help you reduce development timeframes, lower costs, and more. Discover common design challenges and see how Design Management can facilitate development success by reading on now.  (WHITE PAPER) READ ABSTRACT |

Watson – A System Designed for Answers by IBM February 2012 - (Free Research) Following four years of research and development, IBM's Watson debuted on Jeopardy! last year, competing at the level of human experts in terms of precision, confidence and speed. This white paper details Watson's workload optimized system design, how it's a glimpse into the future of systems design and why it offers a new computing paradigm.  (WHITE PAPER) READ ABSTRACT |

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