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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation

April 26, 2011 - (Free Research)
E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 
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Unleashing Microsoft SharePoint Server 2010's Web Content Management Features with DocAve by AvePoint, Inc.

July 29, 2011 - (Free Research)
This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers. 
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Optimizing Worldwide SharePoint Data and Content Access with DocAve by AvePoint, Inc.

July 29, 2011 - (Free Research)
This white paper outlines the technological and infrastructural barriers that businesses must overcome to ensure their SharePoint platform can quickly respond to ever-changing needs at "Web speed." 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Introduction to Web Analytics for E-Commerce: How to Track Activity to Optimize Your Website by GeoTrust, Inc.

December 31, 2011 - (Free Research)
This white paper explores the basics of web analytics and why they're important, what metrics you should track, and how you can use this information to optimize your site and encourage customers to visit often and buy more. 
(WHITE PAPER) READ ABSTRACT |

Choosing the Right Offline SharePoint Solution by Colligo Networks Inc.

May 18, 2011 - (Free Research)
SharePoint is quickly becoming the centerpiece of collaboration for business processes in many top corporations. However, SharePoint only works when users are “online." This white paper examines the typical requirements for offline access in a number of scenarios and SharePoint site configurations. 
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Pilgrim's Pride Cuts IT Costs of ConAgra Acquisition Using SEEBURGER to Speed B2B & SAP Integration by SEEBURGER

October 2008 - (Free Research)
Read how SEEBURGER's B2B Gateway and SAP Connector reduced time to market and development costs for both the ConAgra IT integration and subsequent projects through its ability to eliminate hard coding within SAP as well as handle B2B and EAI design. 
(CASE STUDY) READ ABSTRACT |

Dispelling Myths & Revealing Truths about Email Management with SharePoint by Colligo Networks Inc.

May 2011 - (Free Research)
This white paper outlines five things you need to know before developing an email management solution. It also seeks to dispel myths about SharePoint and Exchange. 
(WHITE PAPER) READ ABSTRACT |

Bluelock Virtual Datacenters Instrumental in Patronpath’s PCI-DSS Compliance in the Cloud by Bluelock

May 2012 - (Free Research)
One of the biggest challenges and concerns of businesses moving to the cloud is ensuring regulatory compliance and security. Discover how Patronpath, a company that processes and handles online credit card transactions for customers, increased scalability and decreased costs by adopting PCI-compliant cloud services. 
(WHITE PAPER) READ ABSTRACT |

The Promises and Pitfalls of Social Media in the Legal Community by iCONECT

June 2011 - (Free Research)
From personal brand building to professional practice, social media offers professionals a host of opportunities and pitfalls to drive success or failure. Access this white paper to learn about the legal considerations surrounding content on social media websites. 
(WHITE PAPER) READ ABSTRACT |

What if? Unleashing the Potential of Digital Signage by Insight

December 2012 - (Free Research)
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Communication & collaboration in the Enterprise 2.0 world by Huddle

December 2011 - (Free Research)
This informative paper describes enterprise 2.0, how you can make the leap from 1.0 to 2.0 as well as real-world examples of successfully engaging web content management. 
(WHITE PAPER) READ ABSTRACT |

True Profiles: A Contemporary Method for Managing Customer Data by Unica Corporation - An IBM Company

May 2011 - (Free Research)
As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Unleashing Microsoft SharePoint 2010’s Web Content Management Features by AvePoint, Inc.

February 2011 - (Free Research)
In this white paper, we will discuss the requirements for dynamic websites in today’s hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAve Software Platform enhances the native WCM functionality SharePoint offers. 
(WHITE PAPER) READ ABSTRACT |

Web Ops 2.0: Achieving Fully Automated Provisioning by Puppet Labs

October 2011 - (Free Research)
Today’s organizations need to get out of Web Operations 1.0, mired in legacy tools, outdated approaches, and low expectations, and into Web 2.0 where tools and procedures are built from the ground up for high quality efficiency, reliability, and agile operations. Access this paper to learn about fully automated provisioning for Web Operations 2.0. 
(WHITE PAPER) READ ABSTRACT |

The Shortcut Guide to Assuring Website Performance through External Web Monitoring by Neustar®

October 2010 - (Free Research)
Businesses have become dependent on Web sites and RIAs. As dependency increases, so does the complexity of Web site systems and expectations on service delivery. This book offers a detailed look at external monitoring, how to leverage monitoring to protect your brand and a roadmap for implementing and maintaining an external monitoring process. 
(EBOOK) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 2011 - (Free Research)
Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 
(IT BRIEFING) READ ABSTRACT |

Case Study: Top 5 Communications Company Evaluates Leading eDiscovery Solutions by AccessData Group

April 2011 - (Free Research)
The following case study examines the decision made by a Top 5 Communications Company to implement AccessData (AD)eDiscovery. The company found AccessData Group's product to be the solution that best addressed their internal requirements. The following reviews the findings and the benefits received as a result of implementing AccessData technology. 
(WHITE PAPER) READ ABSTRACT |

Total cost of ownership: How much are you really spending to host your ad server? by OpenX

February 2011 - (Free Research)
OpenX has calculated all the 'hidden' costs of hosting your own ad server. Read this white paper and understand the full range of costs such as technical infrastructure, soft-costs such as staff time, and risks associated with self-hosting. 
(WHITE PAPER) READ ABSTRACT |

Search Based Applications by Exalead

January 2011 - (Free Research)
Management of information via computers is undergoing a revolutionary change as the frontier between databases and search engines is disappearing. Against this backdrop of nascent convergence, a new class of software has emerged that combines the advantages of each technology, right now, in Search Based Applications. Read on to learn more. 
(BOOK) READ ABSTRACT |

Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting

January 2012 - (Free Research)
This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session. 
(WHITE PAPER) READ ABSTRACT |

Virtual + Physical = Hybrid Events:  Best Practices for Creating Compelling, Innovative Hybrid Events by INXPO

November 2010 - (Free Research)
This whitepaper explores the growing role of virtual technologies in physical events (hybrid events) in marketing and communication, as well as identifies five best practices for maximizing their success in achieving organizational goals. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf

November 2011 - (Free Research)
With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. 
(EZINE)

Navigating the path to satisfying online customer experience by Tealeaf

November 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. 
(EGUIDE) READ ABSTRACT |

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